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Unlimited Data

  • 18-02-2019 2:20pm
    #1
    donhughberto34
    Registered Users, Registered Users 2 Posts: 16 ✭


    I heard existing customers can get truly unlimited on FTTH. I just got billed 75.01 over. Contacted eir over chat and they agreed to refund in next bill as my eir only shows 1009gb.

    My question has anyone heard of going over 1024 and not billed by eir. Phone is useless and chat gets a better response to asking for incident number for com reg complaint.

    Lad on chat told me to contact loyalty and 2 hrs later can’t get through. Hung up 4 times.


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    donhughberto34 wrote: »
    I heard existing customers can get truly unlimited on FTTH. I just got billed 75.01 over. Contacted eir over chat and they agreed to refund in next bill as my eir only shows 1009gb.

    My question has anyone heard of going over 1024 and not billed by eir. Phone is useless and chat gets a better response to asking for incident number for com reg complaint.

    Lad on chat told me to contact loyalty and 2 hrs later can’t get through. Hung up 4 times.
    Hi donhughberto34

    Could you pm me the following details and I will look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address 

    Many thanks

    ~Linzi


  • #3
    donhughberto34
    Registered Users, Registered Users 2 Posts: 16 ✭donhughberto34


    eir: Linzi wrote: »
    Hi donhughberto34

    Could you pm me the following details and I will look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address 

    Many thanks

    ~Linzi

    That was fast sent and thanks.


  • #4
    donhughberto34
    Registered Users, Registered Users 2 Posts: 16 ✭donhughberto34


    donhughberto34 wrote: »
    That was fast sent and thanks.

    Linzi thank you I know where to go next time. More like the customer support we should be gettting. Thanks again


  • #5
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    donhughberto34 wrote: »
    donhughberto34 wrote: »
    That was fast sent and thanks.

    Linzi thank you I know where to go next time. More like the customer support we should be gettting. Thanks again
    Your're welcome, thanks for the feedback. 


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