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Last Week's Top Five Queries (11.02.2019 - 17.02.2019)

  • 18-02-2019 1:04pm
    #1
    Irish Water: Allanah
    Company Representative Posts: 485 Verified rep ✭


    1. I looked in my meter box and discovered that it was full of water. Can you help?
     
    It can be normal for some surface water to accumulate near the bottom of the meter, however the level of the water should never exceed the height of the meter. 

    Would you mind sending a PM with the below information and we can arrange for this matter to be investigated:

    - Name;
    - Address; and
    - Contact number.


    2. What is Irish Water’s correspondence address?

    Irish Water,
    PO Box 860,
    South City Delivery office,
    Cork City.

    3. I’m experiencing issues with the supply and service map on your website. Is it down?

    Please explain the steps you are taking and send a screenshot of the issues you are encountering and we can look into this with our IT Department.

    4. I have received a letter indicating that I may have a leak on my property. What should I do?


    If you wish to avail of the First Fix scheme, we recommend that you fill in our form here or alternatively contact us on 1850 278 278 and a member of the team will be happy to assist you.

    5. The Internal Stop Valve in my house has seized. Can I temporarily disconnect the supply at the meter outside my property because I have an internal leak?

    To turn off your supply from the public mains to your property, you can switch your supply off using the outside stop valve located in your meter box when safe to do so. Once the works are complete you can turn back on your supply, as the outside stop valve is on publicly accessible land.


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