DO YOU EVER GET TO SPEAK TO EIR CUSTOMER CARE????

t00128445

Hi Guys, 

Recently signed up to eir broadband and need to speak to agent about the order etc. Been on hold for over 25 minutes today and approx. 1.5 hours each day for last 3 days eventually giving up as nobody answering! Amazing that when I called back and hit the sign up for a new product, my wait time for an agent was approx. 30 seconds but of course they couldn't help as the wrong department!

Pbbuster

I’ve been trying to get through to loyalty team for 3 weeks!!! I’m gone as soon as I get out of contract

t00128445

Pbbuster wrote: »

I’ve been trying to get through to loyalty team for 3 weeks!!! I’m gone as soon as I get out of contract

Absolute nightmare! Loyalty team name really suits!  

eir: Linzi

t00128445 wrote: »

Hi Guys, 

Recently signed up to eir broadband and need to speak to agent about the order etc. Been on hold for over 25 minutes today and approx. 1.5 hours each day for last 3 days eventually giving up as nobody answering! Amazing that when I called back and hit the sign up for a new product, my wait time for an agent was approx. 30 seconds but of course they couldn't help as the wrong department!

Hi t00128445

Could you pm me the following information along with your query and I will look into it for you.

1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB
5) 1st line of address

Many thanks

~Linzi

BronsonTB

OP - Have you checked this sticky tread before posting, as this is known issue?

https://www.boards.ie/ttfthread/2057916504/12

Pbbuster

https://www.irishtimes.com/news/consumer/i-am-absolutely-disgusted-frustration-with-eir-customer-service-reaches-crescendo-1.3792723



At least the journo’s are reporting it now!