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Unable to move home phone and broadband from EIR

  • 12-02-2019 10:18pm
    #1
    BarneyBob
    Registered Users, Registered Users 2 Posts: 2 ✭


    Dear Eir

    I transferred my home phone and broadband from Sky to Eir last January (2018).

    Iv learned that since switching EIR have been providing my telephone calls over the internet instead of the normal landline - something called VOIP. Because of this I am unable to switch service provider.

    I don't understand what is going on but I need this fixed ASAP so that I can switch service providers if I so wish.

    Hoping for a speedy resolution


Comments

  • #2
    eir: Andre
    Closed Accounts Posts: 49 ✭eir: Andre


    BarneyBob wrote: »
    Dear Eir

    I transferred my home phone and broadband from Sky to Eir last January (2018).

    Iv learned that since switching EIR have been providing my telephone calls over the internet instead of the normal landline - something called VOIP. Because of this I am unable to switch service provider.

    I don't understand what is going on but I need this fixed ASAP so that I can switch service providers if I so wish.

    Hoping for a speedy resolution
    Hi BarneyBob,

    Unfortunately, we don't deal with technical issues here. If you have a technical query please go here which is our live web chat team where they will be able to assist you further.
    -Andre


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