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Eir won't cancel phone line...

  • 12-02-2019 12:15pm
    #1
    muirsheen
    Registered Users, Registered Users 2 Posts: 224 ✭✭


    I've been trying to cancel my broadband with eir for the last month. They have cancelled the broadband but won't release phone line so new provider can take over. Have spent 16 hours on the on phone last week. 3 hours yesterday and 1 hour today to be told by 3 people that the line is cancelled. It clearly isn't. Can anyone help me. This is extremely annoying and frustrating. I haven't never encountered such bad management and service EVER. Never again will I have eir in my house  People take note 


Comments

  • #2
    Nunu
    Registered Users, Registered Users 2 Posts: 2,894 ✭✭✭Nunu


    Cowboys


  • #3
    muirsheen
    Registered Users, Registered Users 2 Posts: 224 ✭✭muirsheen


    Nunu wrote: »
    Cowboys
    NEVER AGAIN. Finished in this house forever 


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    muirsheen wrote: »
    I've been trying to cancel my broadband with eir for the last month. They have cancelled the broadband but won't release phone line so new provider can take over. Have spent 16 hours on the on phone last week. 3 hours yesterday and 1 hour today to be told by 3 people that the line is cancelled. It clearly isn't. Can anyone help me. This is extremely annoying and frustrating. I haven't never encountered such bad management and service EVER. Never again will I have eir in my house  People take note 
    Hi muirsheen, 

    Sorry to hear of the problems you are having. 

    Could you PM the following details and I will look into this for you?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks, 
    Grainne


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