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Charged €13 to take £30 out at a bank of Scotland ATM ?

  • 11-02-2019 2:33pm
    #1
    LizzeyBenett
    Closed Accounts Posts: 33 ✭


    Hi I’m a BOI customer I just withdrew £30 out of a bank of Scotland ATM and the total charge In euro on my 365 account is 47.00 ?? How can that be right ?


Comments

  • #2
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    LizzeyBenett wrote: »
    Hi I’m a BOI customer I just withdrew £30 out of a bank of Scotland ATM and the total charge In euro on my 365 account is 47.00 ?? How can that be right ?


    Hi LizzeyBennett,

    Thanks for getting in touch with us here today. When the transaction debits your account this will show as the amount you withdrew along with the conversion rate applied for that day. Please note that cross border handling fees are also applicable. Please see here for Visa Debit Card charges.

    Thanks Jen


  • #3
    Gooser14
    Registered Users, Registered Users 2 Posts: 1,668 ✭✭✭Gooser14


    LizzeyBenett wrote:
    Hi I’m a BOI customer I just withdrew £30 out of a bank of Scotland ATM and the total charge In euro on my 365 account is 47.00 ?? How can that be right ?


    You need to get yourself a Revolut account.


  • #4
    LizzeyBenett
    Closed Accounts Posts: 33 ✭LizzeyBenett


    Gooser14 wrote: »
    You need to get yourself a Revolut account.

    I do and used the bank card instead lesson learned ...


  • #5
    LizzeyBenett
    Closed Accounts Posts: 33 ✭LizzeyBenett


    Bank of Ireland: Jennifer wrote: »
    Hi LizzeyBennett,

    Thanks for getting in touch with us here today. When the transaction debits your account this will show as the amount you withdrew along with the conversion rate applied for that day. Please note that cross border handling fees are also applicable. Please see here for Visa Debit Card charges.

    Thanks Jen

    I was charged more than the maximum charge according to that link ??


  • #6
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    LizzeyBenett wrote: »

    I was charged more than the maximum charge according to that link ??


    Hi LizzeyBenett,

    From reviewing your original post, €47 does not sound right for a £30 ATM withdrawal. Would you have made any other withdrawals or paid at a point of sale? When the transaction has fully processed it will show a breakdown of the amount withdrawn and the rate applied and the cross border handling fee will be listed as a separate debit. After this, if you need the transaction checked further you can do this using the Ask a Question option in the Service Desk on 365 Online.

    Thanks
    Tara


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  • #7
    Effects
    Registered Users, Registered Users 2 Posts: 9,760 ✭✭✭Effects


    Get a Revolut as mentioned. Avoid a bad exchange rate as well BOI border gouging charge.


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