can't send emails from eircom.net to gmail.com using digiweb broadband

darklordsbane

Hi all
I have had no problem for years using digiweb broadband and emails
I have an eircom.net address for my business and a diginet.ie for my personnal email addresses



for a while now I have been unable to send firstly photos (maybe 2 mbs) to gmail.com now it seems any attachment will not go
this is a reply I got after trying to send a Word document from eircom.net to gmail.com in December

host aspmx.l.google.com[74.125.193.27] said:
550-5.1.1 The email account that you tried to reach does not exist. Please
try 550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1
https://support.google.com/mail/?p=NoSuchUser a17si209907eda.236 - gsmtp
(in reply to RCPT TO command)


I can send emails without asttachments but they can take anything from 1 minute to 2 days to arrive
my incoming mail is pop.eircom.net
my outgoing mail is smtp.digiweb.ie

it is now the same on the diginet.ie account
my incoming mail is webmail.digiweb.ie
my outgoing mail is smtp.digiweb.ie

any ideas what the problem is
as always any help greatly appreciated
Regards
D

eir: Ahren

darklordsbane wrote: »

Hi all
I have had no problem for years using digiweb broadband and emails
I have an eircom.net address for my business and a diginet.ie for my personnal email addresses



for a while now I have been unable to send firstly photos (maybe 2 mbs) to gmail.com now it seems any attachment will not go
this is a reply I got after trying to send a Word document from eircom.net to gmail.com in December

host aspmx.l.google.com[74.125.193.27] said:
550-5.1.1 The email account that you tried to reach does not exist. Please
try 550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1
   https://support.google.com/mail/?p=NoSuchUser a17si209907eda.236 - gsmtp
(in reply to RCPT TO command)


I can send emails without asttachments but they can take anything from 1 minute to 2 days to arrive
my incoming mail is pop.eircom.net
my outgoing mail is smtp.digiweb.ie

it is now the same on the diginet.ie account
my incoming mail is webmail.digiweb.ie
my outgoing mail is smtp.digiweb.ie

any ideas what the problem is
as always any help greatly appreciated
Regards
D

Hi darklordsbane.

Thank you for getting in touch with us here.

I would recommend contacting our webmail support team, they would be happy to help you with this.

You can contact them directly via email at wmssupport@eir.ie

Thank you.
-Ahren

darklordsbane

eir: Ahren wrote: »

darklordsbane wrote: »

Hi all
I have had no problem for years using digiweb broadband and emails
I have an eircom.net address for my business and a diginet.ie for my personnal email addresses



for a while now I have been unable to send firstly photos (maybe 2 mbs) to gmail.com now it seems any attachment will not go
this is a reply I got after trying to send a Word document from eircom.net to gmail.com in December

host aspmx.l.google.com[74.125.193.27] said:
550-5.1.1 The email account that you tried to reach does not exist. Please
try 550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1
   https://support.google.com/mail/?p=NoSuchUser a17si209907eda.236 - gsmtp
(in reply to RCPT TO command)


I can send emails without asttachments but they can take anything from 1 minute to 2 days to arrive
my incoming mail is pop.eircom.net
my outgoing mail is smtp.digiweb.ie

it is now the same on the diginet.ie account
my incoming mail is webmail.digiweb.ie
my outgoing mail is smtp.digiweb.ie

any ideas what the problem is
as always any help greatly appreciated
Regards
D

Hi darklordsbane.

Thank you for getting in touch with us here.

I would recommend contacting our webmail support team, they would be happy to help you with this.

You can contact them directly via email at wmssupport@eir.ie

Thank you.
-Ahren

Thanks for your reply Ahren
 I spoke to Digiweb support and after about a half an hour he told me to either change my email address because it's too old or change my isp cpmpany digiweb can't help me.
 I then phoned Eir, they were a bit more clued in, we tried a few different things one of which was trying a test attachment from eircom.net to gmail.com with an attachment using Eir webmail, it worked
we checked if my ipaddress was recognised as spam it wasn't
we checked if my email address was listed as a spammer it wasn't
the chap I spoke to (sorry not sure of his name possibly Mark) was very patient and smart he thought it was an outlook issue
this is a message I get
your message to xxxxxxxxxxxx was considered unsolicited bulk e-mail (SPAM) by our mail filters.
it comes from
SpamTitan <postmaster@viatel.net>
He suggested if we can't get it sorted then we could configure Outlook to launch onto the webmail as apposed to what it normally does, we left it at that
so I rang Microsoft office support to ask about it
they hadn't a clue and never heard of Viatel, so I guess I'll get back onto Eir to find out how to configure Outlook to use webmail
I'm not happy as the email I'm using is a business address for over 20 years
any ideas please post
Regards
D

java

darklordsbane wrote: »

 
your message to xxxxxxxxxxxx was considered unsolicited bulk e-mail (SPAM) by our mail filters.
it comes from
SpamTitan <postmaster@viatel.net>
He suggested if we can't get it sorted then we could configure Outlook to launch onto the webmail as apposed to what it normally does, we left it at that
so I rang Microsoft office support to ask about it
they hadn't a clue and never heard of Viatel, so I guess I'll get back onto Eir to find out how to configure Outlook to use webmail
I'm not happy as the email I'm using is a business address for over 20 years
any ideas please post
Regards
D

That error means that viatel.net are not accepting email from eircom.net because the spam filter they are using, SpamTitan, have it classed as spam. Not sure theres much you can do about that.

To be honest, if your business relies on your email, you should invest in a properly supported email platform. You can put a forward in place.

Snowbat

As for the first problem:
> host aspmx.l.google.com[74.125.193.27] said:
> 550-5.1.1 The email account that you tried to reach does not exist. Please
> try 550-5.1.1 double-checking the recipient's email address for typos or
> 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1
> https://support.google.com/mail/?p=NoSuchUser a17si209907eda.236 - gsmtp
> (in reply to RCPT TO command)

This is one of Gmail's mail servers replying to say that the Gmail account you tried to send to does not exist. You'll need to check the spelling. It's not an eircom.net or digiweb problem.