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Billing issue

  • 08-02-2019 02:39PM
    #1
    mikep
    Registered Users, Registered Users 2, Paid Member Posts: 1,016 ✭✭✭


    Hi
    I switched bundle in December at a new reduced rate and this hasn't been applied to my account. Rang customer service who couldn't help and transferred me to the loyalty team as they needed to update the cost..on hold for 30+ mins and then cut off..
    Have tried again to get customer service but can't get through..
    Can you help?


Comments

  • #2
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    mikep wrote: »
    Hi
    I switched bundle in December at a new reduced rate and this hasn't been applied to my account. Rang customer service who couldn't help and transferred me to the loyalty team as they needed to update the cost..on hold for 30+ mins and then cut off..
    Have tried again to get customer service but can't get through..
    Can you help?
    Hi there mikep.
    Sorry to hear about this, if you PM me the following account details, I would be happy to look into this for you.

    Eir account number:
    Full name on the account:
    Date of birth:
    Full postal address:
    Can you confirm that you are the account holder?
    -Ahren


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