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Billing disgrace

  • 08-02-2019 1:33pm
    #1
    melanie o sullivan
    Registered Users, Registered Users 2 Posts: 5 ✭


    Hi,  I am continuously getting bills for a higher bundle to the bundle I signed up for.  Eir have cut off my iternet due to not paying the amount due though I had paid the agreed amount for the bundle I had signed up for.  They credited me for that though never refunded me for the time without the internet which affected my whole family.  I spend my days trying to get this fixed, speaking to irate customer sales people and here I am again thinking I had it fixed,  to again receive my new bill on the INCORRECT  bundle again.  no one seems to have the access to help me.   1901 state they can't do anything and the chat line states they don't have the access and the sales person is rude and said more or less its not his problem.  DISGRACE


Comments

  • #2
    eir: Andre
    Closed Accounts Posts: 49 ✭eir: Andre


    Hi melaine o sullivan,

    I am very sorry to hear about this situation, I do apologise. If you could PM the following information:
    1. Account name
    2. Account number
    3. Date of birth 
    4. Can you confirm you're the account holder
    5. Address

    Once I get this, Id happily assist you on this matter.
    -Andre


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