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Topped up on wrong service provider

Stafyr · 2019-02-05 19:12:49

Hey, Mistakenly topped up my friends number with eir as the provider on the AIB mobile app as was under the impression she was with them however turns out she wasn't and yet the 20€ has still been taken from my account. Is it possible to have this refunded and if so how?

05-02-2019 7:12pm

#1

Stafyr

Registered Users, Registered Users 2 Posts: 1 ✭

Join Date: February 2019

Posts: 0

Hey,

Mistakenly topped up my friends number with eir as the provider on the AIB mobile app as was under the impression she was with them however turns out she wasn't and yet the 20€ has still been taken from my account. Is it possible to have this refunded and if so how?

0

Comments

#2 06-02-2019 3:37pm

eir: Andre

Closed Accounts Posts: 49 ✭

Join Date: January 2019

Posts: 49

Hi stayfyr,

Yes to do so you would need to send a screenshot of the transaction and give exact details of the transaction to customercare@eir.ie this will be looked into by our customer care team once viewed they should be able to process this refund for you.

-Andre

0
#3 06-02-2019 3:38pm

EdgeCase

Closed Accounts Posts: 2,471 ✭✭✭

Join Date: April 2018

Posts: 2372

I'd say you'd be much better off contacting AIB.

AIB Phone banking 01 771 24 24

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