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WHY HAVE I A NEW CONTRACT!!!!!!!!

  • 05-02-2019 10:03am
    #1
    kingcon28
    Registered Users, Registered Users 2 Posts: 40 ✭


    I had a broadband, tv and mobile bundle on an 18 month contract. Start date Feb 18. 
    On the second of January  I  gave my 30 days notice to cancel my broadband and TV while keeping my mobile. Accepted early cancellation fees. 

    My contract was due to expire on August 2019. I HAVE A RECORD OF THIS. 

    I received an email on the 02 Feb 2019 telling me that I have a new 12 month mobile contract. With a 15 euro add on.  Due to expire on the 02nd February 2020

    I did not request a new contract or a 15 euro add on. 

    I requested to see out my current contract until August 2019. 

    I want this rectified immediately. I have rang every day trying to resolve this issue and have been on the phone waiting to get through to someone for HOURS, been passed from department to department  only to finally be put on hold and the call eventually drops. THIS IS TERRIBLE CUSTOMER SERVICE. 

    Spent 6 hours via twitter DM and still no resolution.

    SORT THIS OUT.


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    kingcon28 wrote: »
    I had a broadband, tv and mobile bundle on an 18 month contract. Start date Feb 18. 
    On the second of January  I  gave my 30 days notice to cancel my broadband and TV while keeping my mobile. Accepted early cancellation fees. 

    My contract was due to expire on August 2019. I HAVE A RECORD OF THIS. 

    I received an email on the 02 Feb 2019 telling me that I have a new 12 month mobile contract. With a 15 euro add on.  Due to expire on the 02nd February 2020

    I did not request a new contract or a 15 euro add on. 

    I requested to see out my current contract until August 2019. 

    I want this rectified immediately. I have rang every day trying to resolve this issue and have been on the phone waiting to get through to someone for HOURS, been passed from department to department  only to finally be put on hold and the call eventually drops. THIS IS TERRIBLE CUSTOMER SERVICE. 

    Spent 6 hours via twitter DM and still no resolution.

    SORT THIS OUT.
    Hi kingcon28, 

    I will certainly get this investigated. Could you PM the following details?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder? 

    Thanks, 
    Grainne


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