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Credit refund outstanding

  • 04-02-2019 6:58pm
    #1
    tsiklon
    Registered Users, Registered Users 2 Posts: 41 ✭


    Hi

    I moved from eir at the start of December 2018. I have returned the eir router in mid-December. 

    I was told on the phone by eir customer support that the credit on my closed eir account would automatically issue. It's now nearly 2 months since the start of this process, and I have yet to receive the refund.

    Can you please advise?

    Thanks


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    tsiklon wrote: »
    Hi

    I moved from eir at the start of December 2018. I have returned the eir router in mid-December. 

    I was told on the phone by eir customer support that the credit on my closed eir account would automatically issue. It's now nearly 2 months since the start of this process, and I have yet to receive the refund.

    Can you please advise?

    Thanks
    Hi tsiklon, 

    Could you PM the following details and I can check if the refund was processed?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks, 
    Grainne


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