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Impossible to cancel contract because no body answers phone

  • 04-02-2019 4:24pm
    #1
    yellowbear
    Registered Users, Registered Users 2 Posts: 184 ✭✭


    Hi,

    Im trying to contact your loyalty team to cancel my eir account as I am out of contract. 
    I just get hold music. Then an automated message tells me to try online chat who tell me to contact the phone number and I get no where. 
    This is why im leaving eir and now I can't even do that because no body answers me. Every day I can't cancel my contract it costs me more money  


Comments

  • #2
    CalamariFritti
    Registered Users, Registered Users 2 Posts: 5,945 ✭✭✭CalamariFritti


    yellowbear wrote: »
    Hi,

    Im trying to contact your loyalty team to cancel my eir account as I am out of contract. 
    I just get hold music. Then an automated message tells me to try online chat who tell me to contact the phone number and I get no where. 
    This is why im leaving eir and now I can't even do that because no body answers me. Every day I can't cancel my contract it costs me more money  

    There is always registered letter and cancelling direct debit if all else fails.


  • #3
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    yellowbear wrote: »
    Hi,

    Im trying to contact your loyalty team to cancel my eir account as I am out of contract. 
    I just get hold music. Then an automated message tells me to try online chat who tell me to contact the phone number and I get no where. 
    This is why im leaving eir and now I can't even do that because no body answers me. Every day I can't cancel my contract it costs me more money  
    Hi yellowbear, 

    Sorry to hear you are unable to get through. We are aware of long hold times. 

    You can find details of how to cancel here

    Grainne


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