Fibre To The Home

MMD1992

Hi, 
I pre-ordered 1000Mbps fibre to the home broadband on January 10th from an online Eir sales rep. It is supposed to go live in my area this coming Wednesday the 6th of February. She said that the KN engineers would call out to my house before that date and install the necessary equipment so that it is all ready to go for Wednesday. However with just 2 days to go I haven't received any appointment time or date and on the MyEir homepage it still says my appointment date is "Pending". I can provide my Account number and Order number in a PM if necessary.
Thanks

eir: Linzi

MMD1992 wrote: »

Hi, 
I pre-ordered 1000Mbps fibre to the home broadband on January 10th from an online Eir sales rep. It is supposed to go live in my area this coming Wednesday the 6th of February. She said that the KN engineers would call out to my house before that date and install the necessary equipment so that it is all ready to go for Wednesday. However with just 2 days to go I haven't received any appointment time or date and on the MyEir homepage it still says my appointment date is "Pending". I can provide my Account number and Order number in a PM if necessary.
Thanks

Hi MMD1992

Could you pm me with the following details please, and I will be happy to look into this for you? ~

Registered Name:
Registered Address:
Account Number:
DOB:
Are you the account holder?

Many thanks

Linzi 

fritzelly

Until the go live date no orders will progress and will stay pending
Assuming no issue and the exchange does go live you will receive an appointment text on that date for likely 4 days out
The rep was talking crap