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Eir Bill is higher - no reason?

  • 04-02-2019 11:27am
    #1
    sadie9
    Registered Users, Registered Users 2 Posts: 369 ✭✭


    Hi, I added two mobile phones to my existing Broadband and Phone bundle. I wasn't told at the time but this upgraded my Broadband package. I should be getting two mobiles @ 9.99 each. 
    Last month my bill was 82 euros, this month it is 91.50 euros. I can't see why. 
    Also a case was opened at Eir for me 3154083 when I first queried the new pricing, but no one has ever got in touch with me about it. 
    I don't have an hour to spend on hold to Eir and my handset only lasts an hour on the battery.
    I would like a breakdown of my pricing - how much is my core Bundle, and then the two mobile phones. 


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    sadie9 wrote: »
    Hi, I added two mobile phones to my existing Broadband and Phone bundle. I wasn't told at the time but this upgraded my Broadband package. I should be getting two mobiles @ 9.99 each. 
    Last month my bill was 82 euros, this month it is 91.50 euros. I can't see why. 
    Also a case was opened at Eir for me 3154083 when I first queried the new pricing, but no one has ever got in touch with me about it. 
    I don't have an hour to spend on hold to Eir and my handset only lasts an hour on the battery.
    I would like a breakdown of my pricing - how much is my core Bundle, and then the two mobile phones. 
    Hi sadie9

    Could you pm me the following data protection details please?

    Registered Name:
    Registered Address:
    Account number:
    DOB:
    Are you the account holder?

    Many thanks

    ~ Linzi 


  • #3
    sadie9
    Registered Users, Registered Users 2 Posts: 369 ✭✭sadie9


    Hi, I sent a PM ages ago but go no answer? Can anyone help please?


  • #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    sadie9 wrote: »
    Hi, I sent a PM ages ago but go no answer? Can anyone help please?
    Hi sadie9

    Apologies could you pm me the details again please and I will look into this for you.

    Many thanks

    ~Linzi


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