Moving home

IJS84

Hi Team, I recently set up a home move and we have the inital line activation appointment last Friday. However I got an email this morning confirming the order but the price quoted on the home move call was less than the price quoted in the email. I would not have agreed to the higher amount each month. Can some one please help to clarify this?
Account; 39165748

eir: Linzi

IJS84 wrote: »

Hi Team, I recently set up a home move and we have the inital line activation appointment last Friday. However I got an email this morning confirming the order but the price quoted on the home move call was less than the price quoted in the email. I would not have agreed to the higher amount each month. Can some one please help to clarify this?
Account; 39165748

Hi IKS84

Could you please pm me the following details please ~ 

Registered name:
Registered address:
DOB:
Are you the account holder?

Many thanks

Linzi

IJS84

eir: Linzi wrote: »

IJS84 wrote: »

Hi Team, I recently set up a home move and we have the inital line activation appointment last Friday. However I got an email this morning confirming the order but the price quoted on the home move call was less than the price quoted in the email. I would not have agreed to the higher amount each month. Can some one please help to clarify this?
Account; 39165748

Hi IKS84

Could you please pm me the following details please ~ 

Registered name:
Registered address:
DOB:
Are you the account holder?

Many thanks

Linzi

PM sent with these details

IJS84

Hi guys,

any update on my above query?

IJS84

Hi Guys,

Any further clarification on my above query re: home move and bill discrepancy?


Thanks

IJS84

Hi Guys,

Can someone come back to me re: above please?
Im trying to get this clarified for 3 days now and cant get through on your 1901 line due to my work hours and the hold times (I understand and appreciate your teams are very busy), as I am in my cooling off period I would like to have my charges clarified. The webchat service pushes back to call the 1901 number.


Thanks

IJS84

Hi Team,

still waiting on an update on this????

eir: Linzi

IJS84 wrote: »

Hi Team,

still waiting on an update on this????

Hi IJS84

I don't seem to have your PM, Could you message me the details again please and I will do my best to look into this for you.

Many thanks

Linzi

IJS84

eir: Linzi wrote: »

IJS84 wrote: »

Hi Team,

still waiting on an update on this????

Hi IJS84

I don't seem to have your PM, Could you message me the details again please and I will do my best to look into this for you.

Many thanks

Linzi

PM Sent

eir: Linzi

IJS84 wrote: »

eir: Linzi wrote: »

IJS84 wrote: »

Hi Team,

still waiting on an update on this????

Hi IJS84

I don't seem to have your PM, Could you message me the details again please and I will do my best to look into this for you.

Many thanks

Linzi

PM Sent

Responded