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Name on account

  • 04-02-2019 8:53am
    #1
    Rainbowshimmer
    Registered Users, Registered Users 2 Posts: 30 ✭


    Hi there,

    My dad originally opened the account for my phone, but obviously then there was an issue when I needed to contact customer care, so he was told if he added my name to the account there would no longer be an issue. Unfortunately this hasn’t proven to be the case. As we live in different counties this can be awkward if there’s an issue.

    Anyway I’ve decided I’d prefer an account in my own name. I know it’s probably not possible to change the name on the account, and I don’t mind setting up a new one, but it is necessary that I keep my current number. I’m just wondering really what the best way to go about this is?

    Thank you.


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Rainbowshimmer wrote: »
    Hi there,

    My dad originally opened the account for my phone, but obviously then there was an issue when I needed to contact customer care, so he was told if he added my name to the account there would no longer be an issue. Unfortunately this hasn’t proven to be the case. As we live in different counties this can be awkward if there’s an issue.

    Anyway I’ve decided I’d prefer an account in my own name. I know it’s probably not possible to change the name on the account, and I don’t mind setting up a new one, but it is necessary that I keep my current number. I’m just wondering really what the best way to go about this is?

    Thank you.
    Hi Rainbowshimmer

    Unfortunately we can't change account names or set up new accounts through our Social Media channels.  If you email accountchange@eir.ie together with your account details,  they will be able to process your request.

    Many thanks

    ~Linzi   


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