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Impossible to contact customer service 😡

  • 01-02-2019 5:30pm
    #1
    terrykoala
    Registered Users, Registered Users 2 Posts: 3 ✭


    After almost an hour on hold earlier this week I managed to have a customer service representative cancel my wireless broadband. This, they said, would take up to 48 hours. I checked today & much as I’ve grown to expect from EIR, it hasn’t happened. Today is the start of a new month & I categorically refuse to pay another month for this service. Can someone please contact me? This is exasperating.


Comments

  • #2
    kig
    Registered Users, Registered Users 2 Posts: 264 ✭✭kig


    terrykoala wrote: »
    After almost an hour on hold earlier this week I managed to have a customer service representative cancel my wireless broadband. This, they said, would take up to 48 hours. I checked today & much as I’ve grown to expect from EIR, it hasn’t happened. Today is the start of a new month & I categorically refuse to pay another month for this service. Can someone please contact me? This is exasperating.
    It's why I finally left eir, their customer service is the worst. I was very happy with the internet service etc, but when things went wrong, and it was normally with my bills, it was next to impossible to get it sorted. I eventually changed to Virgin, the services are not quite as good as we had with eir, but not having constant hassels was worth it.


  • #3
    Ally Dick
    Registered Users, Registered Users 2 Posts: 12,741 ✭✭✭✭Ally Dick


    I'd say what's happened is that the French billionaire Niel cut staff when he took over, and whoever's left is on a work to rule...we won't/can't go any faster etc etc


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    terrykoala wrote: »
    After almost an hour on hold earlier this week I managed to have a customer service representative cancel my wireless broadband. This, they said, would take up to 48 hours. I checked today & much as I’ve grown to expect from EIR, it hasn’t happened. Today is the start of a new month & I categorically refuse to pay another month for this service. Can someone please contact me? This is exasperating.
    Hi terrykoala, 

    Could you PM the following details and I can check if your request was processed?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Once I get this information I will be happy to help. 

    Grainne


  • #5
    joseph brand
    Registered Users, Registered Users 2 Posts: 4,537 ✭✭✭joseph brand


    The reviews on trustpilot are awful.

    https://ie.trustpilot.com/review/www.eircom.net

    I cannot stand being on hold for more than 5 mins. (I hate the phone). We'll see how it goes tomorrow.

    My internet and phone (never used but net comes in thru landline) costed €40/ month. Last month it went up to €76. I've no choice but to move now.

    I have no issues with the service, but I did find that Digiweb (was with them couple years ago - in Meath) were FAAAAAARRRR easier to get through to if and when I needed to.


  • #6
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    joseph brand wrote: »
    The reviews on trustpilot are awful.

    https://ie.trustpilot.com/review/www.eircom.net

    I cannot stand being on hold for more than 5 mins. (I hate the phone). We'll see how it goes tomorrow.

    My internet and phone (never used but net comes in thru landline) costed €40/ month. Last month it went up to €76. I've no choice but to move now.

    I have no issues with the service, but I did find that Digiweb (was with them couple years ago - in Meath) were FAAAAAARRRR easier to get through to if and when I needed to.
    Hi joseph brand, 

    Sorry to hear your plan cost went up. 

    Could you PM the following details and I can advise why this happened?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder? 

    Thanks, 
    Grainne


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