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Cancellation Procedure 14 Day Cooling Off

pm9999 · 2019-02-01 13:32:31

Could a rep please advise the precise current requirements for cancellation of a broadband/talk/eir vision contract within the 14 Day Cooling off period? Specifically - how/to whom should notice be given (written or over the phone)? When/where should modem/cables/TV boxes/home plugs be sent and how? Thanks

01-02-2019 02:32PM

#1

pm9999

Registered Users, Registered Users 2 Posts: 61 ✭✭

Join Date: December 2014

Posts: 44

Could a rep please advise the precise current requirements for cancellation of a broadband/talk/eir vision contract within the 14 Day Cooling off period? Specifically - how/to whom should notice be given (written or over the phone)? When/where should modem/cables/TV boxes/home plugs be sent and how?

Thanks

0

Comments

#2 01-02-2019 05:30PM

eir: Grainne

Closed Accounts Posts: 798 ✭✭✭

Join Date: December 2018

Posts: 783

pm9999 wrote: »

Could a rep please advise the precise current requirements for cancellation of a broadband/talk/eir vision contract within the 14 Day Cooling off period? Specifically - how/to whom should notice be given (written or over the phone)? When/where should modem/cables/TV boxes/home plugs be sent and how?

Thanks

Hi pm9999,

Details on how to cancel your account including during the cooling off period can be found in this link

All the details on how to return the equipment are in the above link

Thanks,

Grainne

0