Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

eir are a disgrace!!

  • 31-01-2019 7:57pm
    #1
    cossie2
    Registered Users, Registered Users 2 Posts: 63 ✭✭


    since 17th january i have been unable to make calls or receive calls. went into eir store, they did a sim swap and other checks , same issue. was told my issue would be passed to IT dept. it is now 31st january, and it hasnt been solved. got onto them on twitter, was told ring customer service( cant make calls). used work and friends phone over past few days , cant get through to them, on hold for over 30 mins every time. by this time im angry and frustrated. all i want is an answer is when it will be sorted and am i going to be charged full price for a service im not getting. i formally emailed a customer complaint 4 days ago. the auto return email says ill get an answer within 5 working days (yea right)... i will go to comreg over this. i also gave thought ro not payin my next bill, but they will just cut me off completely. has anyone any advice on how i should be dealing with this?? are they breaking their side of the contract between us?? have wasted at least 2 hours per day the past few days an unable to get through. my contract is up in august, i most certainly wont be renewing with them


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    cossie2 wrote: »
    since 17th january i have been unable to make calls or receive calls. went into eir store, they did a sim swap and other checks , same issue. was told my issue would be passed to IT dept.  it is now 31st january, and it hasnt been solved. got onto them on twitter, was told ring customer service( cant make calls). used work and friends phone over past few days , cant get through to them, on hold for over 30 mins every time. by this time im angry and frustrated. all i want is an answer is when it will be sorted and am i going to be charged full price for a service im not getting. i formally emailed a customer complaint  4 days ago. the auto return email says ill get an answer within 5 working days (yea right)... i will go to comreg over this. i also gave thought ro not payin my next bill, but they will just cut me off completely. has anyone any advice on how i should be dealing with this?? are they breaking their side of the contract between us?? have wasted at least 2 hours per day the past few days an unable to get through. my contract is up in august, i most certainly wont be renewing with them
    Hi cossie2, 

    I will respond to your other post. 

    Thanks, 
    Grainne


Advertisement