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Any Eir reps about

  • 31-01-2019 5:02pm
    #1
    Paulmc.
    Registered Users, Registered Users 2 Posts: 46 ✭


    I would appreciate if an eir rep would contact me to discuss my ridiculous eir bill as I cannot get in touch any other way with your company 


Comments

  • #2
    Captain Red Beard
    Registered Users, Registered Users 2 Posts: 872 ✭✭✭Captain Red Beard


    No-one can get in touch. You'll be asked to pm your personal details, then fobbed off with a standard excuse. Feels like identity theft.


  • #3
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Paulmc. wrote: »
    I would appreciate if an eir rep would contact me to discuss my ridiculous eir bill as I cannot get in touch any other way with your company 
    Hi Paulmc, 

    If you could PM the following details I can look into this for you?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder? 

    Thanks, 
    Grainne


  • #4
    Paulmc.
    Registered Users, Registered Users 2 Posts: 46 ✭Paulmc.


    Ok, so, details sent. I await your reply with bated breath :D


  • #5
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Paulmc. wrote: »
    Ok, so, details sent. I await your reply with bated breath :D
    Hi Paulmc, 

    I will respond to your PM as soon as possible. 

    Thanks, 
    Grainne


  • #6
    Zimmerframe
    Registered Users, Registered Users 2 Posts: 1,673 ✭✭✭Zimmerframe


    eir: Grainne wrote: »
    I will respond to your PM as soon as possible. 

    Thanks, 
    Grainne
    Could you respond to the one I sent you last Friday, when you get a chance.


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  • #7
    RonanC
    Registered Users, Registered Users 2 Posts: 552 ✭✭✭RonanC


    Zimmerframe wrote: »
    eir: Grainne wrote: »
    I will respond to your PM as soon as possible. 

    Thanks, 
    Grainne
    Could you respond to the one I sent you last Friday, when you get a chance.
    +1 

    And to the PM I sent on the 29th January please


  • #8
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Zimmerframe wrote: »
    eir: Grainne wrote: »
    I will respond to your PM as soon as possible. 

    Thanks, 
    Grainne
    Could you respond to the one I sent you last Friday, when you get a chance.
    RonanC wrote: »
    Zimmerframe wrote: »
    eir: Grainne wrote: »
    I will respond to your PM as soon as possible. 

    Thanks, 
    Grainne
    Could you respond to the one I sent you last Friday, when you get a chance.
    +1 

    And to the PM I sent on the 29th January please
    Hi @Zimmerframe ;and @RonanC, 

    Unsolicited PM's are not responded to on this forum. 

    We receive a high number of PM's and are not always able to respond to unsolicited PM's. 

    We always ask to post on the forum and if we need further information to PM us. 

    Grainne


  • #9
    Zimmerframe
    Registered Users, Registered Users 2 Posts: 1,673 ✭✭✭Zimmerframe


    eir: Grainne wrote: »

    Hi @Zimmerframe ;and @RonanC, 

    Unsolicited PM's are not responded to on this forum. 

    We receive a high number of PM's and are not always able to respond to unsolicited PM's. 

    We always ask to post on the forum and if we need further information to PM us. 

    Grainne
    Well that won't be a problem.
    I wrongly assumed, that Eir would prefer their incompetence discussed in private.


  • #10
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Zimmerframe wrote: »
    eir: Grainne wrote: »

    Hi @Zimmerframe ;and @RonanC, 

    Unsolicited PM's are not responded to on this forum. 

    We receive a high number of PM's and are not always able to respond to unsolicited PM's. 

    We always ask to post on the forum and if we need further information to PM us. 

    Grainne
    Well that won't be a problem.
    I wrongly assumed, that Eir would prefer their incompetence discussed in private.
    Hi Zimmerframe, 

    I will respond to your post. 

    Thanks, 
    Grainne


  • #11
    Paulmc.
    Registered Users, Registered Users 2 Posts: 46 ✭Paulmc.


    Need you to contact me again Grainne asap please, also sent you a pm


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  • #12
    jack of all
    Registered Users, Registered Users 2 Posts: 2,376 ✭✭✭jack of all


    Grainne, I've PM'd you about my problem (an ongoing issue with billing) and have yet to receive a reply, what's the story?


  • #13
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Paulmc. wrote: »
    Need you to contact me again Grainne asap please, also sent you a pm
    jack of all wrote: »
    Grainne, I've PM'd you about my problem (an ongoing issue with billing) and have yet to receive a reply, what's the story?
    Hi Paulmc., and jack of all, 

    I have responded to both of your PM's

    Grainne


  • #14
    Paulmc.
    Registered Users, Registered Users 2 Posts: 46 ✭Paulmc.


    Right, It is an absolute disgrace, the way in which Eir (call center) actually do treat their loyal customers, not only should they be ringing us when our contract is about to expire, but also should be ready to offer further discounts for staying with them, but alas, this would be excellent customer service, not something Eir are too familiar with as of yet. I too have had the call center experience you all speak of & it is pure & utter sh*te, it's the only way to describe it
    I would be the first one to hammer Eir customer care team & have done in the past but......then Grainne on boards came along to assist me with my crazy bill. She has been in contact with me for over a week now & all seems to be resolved. I know it can be frustrating (as it was for me) trying to resolve issues through pm's on a forum but, if it's the only option atm then you've got to give it a try. All I wanted to do at the start was speak to someone & maybe eat the head off em, just like most of you. But with a little patience & a very good eir rep, I got to the end of it. Maybe I'm the lucky one, but a massive thanks to you Grainne for your time & effort


  • #15
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Paulmc. wrote: »
    Right, It is an absolute disgrace, the way in which Eir (call center) actually do treat their loyal customers, not only should they be ringing us when our contract is about to expire, but also should be ready to offer further discounts for staying with them, but alas, this would be excellent customer service, not something Eir are too familiar with as of yet. I too have had the call center experience you all speak of & it is pure & utter sh*te, it's the only way to describe it
    I would be the first one to hammer Eir customer care team & have done in the past but......then Grainne on boards came along to assist me with my crazy bill. She has been in contact with me for over a week now & all seems to be resolved. I know it can be frustrating (as it was for me) trying to resolve issues through pm's on a forum but, if it's the only option atm then you've got to give it a try. All I wanted to do at the start was speak to someone & maybe eat the head off em, just like most of you. But with a little patience & a very good eir rep, I got to the end of it. Maybe I'm the lucky one, but a massive thanks to you Grainne for your time & effort
    Hi Paul, 

    I completely understand the frustration caused by trying to contact our customer care team. We are working on resolving this for our customers by hiring new staff. You can find more information about this here

    Thank you for your lovely comments. 

    It is much appreciated. 

    Don't hesitate to contact me here if you have any other queries. 

    Grainne


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