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Cannot contact loyalty team

  • 29-01-2019 9:01pm
    #1
    FrasierCrane
    Registered Users, Registered Users 2 Posts: 184 ✭✭


    Hi

    I recently came out of a introductory offer which saw my bill rise by €30 per month. I contacted sir through online chat to see if I could avail of any better offer.

    I was told that they had limited ability to make offers but I should ring the loyalty team on 1800303452. I have been trying this number for a number of days but can't get through to speak with anyone.

    I have received an attractive offer from another provider but would consider staying with eir if a similar offer was available. Can someone advise how I can find out what is the best offer eir can offer me at this time.


Comments

  • #2
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,858 ✭✭✭✭fritzelly


    Only loyalty can do something and they have massive wait times...


  • #3
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    FrasierCrane wrote: »
    Hi

    I recently came out of a introductory offer which saw my bill rise by €30 per month. I contacted sir through online chat to see if I could avail of any better offer.

    I was told that they had limited ability to make offers but I should ring the loyalty team on 1800303452. I have been trying this number for a number of days but can't get through to speak with anyone.

    I have received an attractive offer from another provider but would consider staying with eir if a similar offer was available. Can someone advise how I can find out what is the best offer eir can offer me at this time.
    Hi there FrasierCrane,

    Unfortunately, the only way to contact our Loyalty team would be to use that number or call our Customer Care department on 1901, they will be able to assist you further. We are currently experiencing a high volume of calls which is causing a delay in the call waiting times, we do appreciate all of our customers' patience during this time.

    ~Kellie


  • #4
    FrasierCrane
    Registered Users, Registered Users 2 Posts: 184 ✭✭FrasierCrane


    eir: Kellie wrote: »
    Hi there FrasierCrane,

    Unfortunately, the only way to contact our Loyalty team would be to use that number or call our Customer Care department on 1901, they will be able to assist you further. We are currently experiencing a high volume of calls which is causing a delay in the call waiting times, we do appreciate all of our customers' patience during this time.

    ~Kellie

    Can you tell me what times the loyalty team operate between so I can try and be one of the first to ring the number.


  • #5
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    FrasierCrane wrote: »
    eir: Kellie wrote: »
    Hi there FrasierCrane,

    Unfortunately, the only way to contact our Loyalty team would be to use that number or call our Customer Care department on 1901, they will be able to assist you further. We are currently experiencing a high volume of calls which is causing a delay in the call waiting times, we do appreciate all of our customers' patience during this time.

    ~Kellie

    Can you tell me what times the loyalty team operate between so I can try and be one of the first to ring the number.
    Hi FrasierCrane, 

    The loyalty team works from 9 AM to 5 PM

    Thanks, 
    Grainne


  • #6
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    eir: Grainne wrote: »
    FrasierCrane wrote: »
    eir: Kellie wrote: »
    Hi there FrasierCrane,

    Unfortunately, the only way to contact our Loyalty team would be to use that number or call our Customer Care department on 1901, they will be able to assist you further. We are currently experiencing a high volume of calls which is causing a delay in the call waiting times, we do appreciate all of our customers' patience during this time.

    ~Kellie

    Can you tell me what times the loyalty team operate between so I can try and be one of the first to ring the number.
    Hi FrasierCrane, 

    The loyalty team works from 9 AM to 5 PM

    Thanks, 
    Grainne
    How many people [font=Verdana,Arial,Helvetica,sans-serif]on the loyalty team [/font]are answering calls ?


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  • #7
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Davy wrote: »
    eir: Grainne wrote: »
    FrasierCrane wrote: »
    eir: Kellie wrote: »
    Hi there FrasierCrane,

    Unfortunately, the only way to contact our Loyalty team would be to use that number or call our Customer Care department on 1901, they will be able to assist you further. We are currently experiencing a high volume of calls which is causing a delay in the call waiting times, we do appreciate all of our customers' patience during this time.

    ~Kellie

    Can you tell me what times the loyalty team operate between so I can try and be one of the first to ring the number.
    Hi FrasierCrane, 

    The loyalty team works from 9 AM to 5 PM

    Thanks, 
    Grainne
    How many people [font=Verdana,Arial,Helvetica,sans-serif]on the loyalty team [/font]are answering calls ?
    I'd love to know too, as I can never get through. I'm giving them a couple of more tries and then accepting the offer from another supplier of I can't get through and get some discount now that I'm out of contract.


  • #8
    mmc272
    Registered Users, Registered Users 2 Posts: 117 ✭✭mmc272


    I was in exactly the same boat, been trying to get through to the loyalty team, all week to get a second UAN number as only they give it out to switch to another provider as just coming off contract. Eir Customer Care couldn’t beat my offer from another provider,

    Finally today after 97 minutes I got through! And it was worth it! Done a great deal, for another year. Saved the hassle of switching.


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