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Bill in negative balance

  • 29-01-2019 10:47am
    #1
    louiseses
    Registered Users, Registered Users 2 Posts: 4 ✭


    Hi, I finished contract with eir about 6 months ago, I get a monthly bill statement still with a negative balance- presume this is a refund? How to arrange to have this paid out, and mostly to stop the monthly statement being issued 

    Many thanks


Comments

  • #2
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    louiseses wrote: »
    Hi, I finished contract with eir about 6 months ago, I get a monthly bill statement still with a negative balance- presume this is a refund? How to arrange to have this paid out, and mostly to stop the monthly statement being issued 

    Many thanks
    Hi there louiseses.

    I would be happy to look into this for you.

    If you could you PM me the following account details, thank you.

    -Account number.

    -Name on the account.

    -Address.

    -Date of birth.

    -Ahren


  • #3
    Captain Red Beard
    Registered Users, Registered Users 2 Posts: 872 ✭✭✭Captain Red Beard


    eir: Ahren wrote: »
    louiseses wrote: »
    Hi, I finished contract with eir about 6 months ago, I get a monthly bill statement still with a negative balance- presume this is a refund? How to arrange to have this paid out, and mostly to stop the monthly statement being issued 

    Many thanks
    Hi there louiseses.

    I would be happy to look into this for you.

    If you could you PM me the following account details, thank you.

    -Account number.

    -Name on the account.

    -Address.

    -Date of birth.

    -Ahren
    I get the same negative bill. I'd be interested to see an answer to this, obviously not specific to the above poster.


  • #4
    JoyPad
    Registered Users, Registered Users 2 Posts: 1,704 ✭✭✭JoyPad


    You contact customer support and give bank details, and they issue the refund. No bills issued thereafter.
    I don't think the forum reps can help, as there's no secure way to communicate bank details.


  • #5
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Captain Red Beard wrote: »
    eir: Ahren wrote: »
    louiseses wrote: »
    Hi, I finished contract with eir about 6 months ago, I get a monthly bill statement still with a negative balance- presume this is a refund? How to arrange to have this paid out, and mostly to stop the monthly statement being issued 

    Many thanks
    Hi there louiseses.

    I would be happy to look into this for you.

    If you could you PM me the following account details, thank you.

    -Account number.

    -Name on the account.

    -Address.

    -Date of birth.

    -Ahren
    I get the same negative bill. I'd be interested to see an answer to this, obviously not specific to the above poster.
    Hi there Captain Red Beard,

    If you would like to send me on the following account details, I would be more than happy to look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) Your full postal address

    ~Kellie


  • #6
    louiseses
    Registered Users, Registered Users 2 Posts: 4 ✭louiseses


    Just thought I would post the reply here for anyone looking for the info

    Hi louiseses.

    Thank you for the details.

    Unfortunately, we would not be able to assist you with a refund here as you would need to verbally provide the remaining details to fully process your refund.

    Our chat team would be the quickest way to help you with this. 

    Sorry I could not be of more assistance to you here on this channel.

    Thank you.
    -Ahren


    Not sure if the chat team has closed down as doesn't seem to be any reply when I log on. Im not too concerned about the refund its such a small amount but seems mad to get a monthly bill for this....!


    Reading all the threads here Im just glad Im no longer a Customer. Still having flashbacks to my cancellation ordeal (Think...hours on hold being passed from Peter to Paul...). GodSpeed continuing Eir Customers!!!


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  • #7
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    louiseses wrote: »
    Just thought I would post the reply here for anyone looking for the info

    Hi louiseses.

    Thank you for the details.

    Unfortunately, we would not be able to assist you with a refund here as you would need to verbally provide the remaining details to fully process your refund.

    Our chat team would be the quickest way to help you with this. 

    Sorry I could not be of more assistance to you here on this channel.

    Thank you.
    -Ahren


    Not sure if the chat team has closed down as doesn't seem to be any reply when I log on. Im not too concerned about the refund its such a small amount but seems mad to get a monthly bill for this....!


    Reading all the threads here Im just glad Im no longer a Customer. Still having flashbacks to my cancellation ordeal (Think...hours on hold being passed from Peter to Paul...). GodSpeed continuing Eir Customers!!!
    Hi louiseses.

    Sorry to hear that you were unable to get through to a member of our online chat team.
    We are currently experiencing a high volume of customer enquiries resulting in longer response times.
    Alternatively, you can contact our customer care team on 1901, they would be happy to assist you.

    Thank you.
    -Ahren


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