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Last Week's Top Five Queries (21.01.2019 - 27.01.2019)

  • 28-01-2019 12:55pm
    #1
    Irish Water: Agata
    Company Representative Posts: 254 Verified rep ✭


    1. I haven’t received my Irish Water refund yet. Can you please help?

    Please PM us with the following information:

    - Your full name;
    - Supply address;
    - Contact number; and
    - Account number/WPRN

    A member of our team will look into this for you.


    2. What happens if Irish Water finds an illegal sewer connection?

    Please PM us with the full details of this matter and a member of our team will be able to help.


    3. I need to turn off the water to do repairs, my inside stop valve is not working. What should I do?

    You can turn off your supply from the public mains to your property, you can switch your supply off using the outside stop valve located in your meter box. When it is safe to do so.

    Once the works are complete you can turn back on your supply, as the outside stop valve is on publicly accessible land.


    4. Can you please confirm if the water source supplying Lucan had been changed?

    Please PM us with your address and a member of our team will certainly look into this for you.


    5. Can you tell me what’s the water hardness in my area?

    Water hardness levels can vary across the country, depending on the soil and rock types in certain regions. However, hard water does not affect the quality of drinking water and is not harmful to humans.

    If you would like to get your water tested to check if you have hard water, you can find a list of accredited testing facilities here. 

    You can also check for water quality results for your area here. 


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