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Being overcharged

  • 25-01-2019 07:58PM
    #1
    ActingDanClark
    Registered Users, Registered Users 2 Posts: 2,056 ✭✭✭


    12 months @ ;39.99 was up in november, rang to try avail of black Friday offer but was unsuccessful as current customer.  Was put through to loyalty team who offered option to retain rate, which I gratefully accepted. Next bill was 70 something, lengthy wait on phone so went on chat. Language difficulties aside i finished the 40 minute conversation under the illusion that the high rate was first month rate. This month having added a mobile at 9.99 introductory the bill was e94.went on chat to learn I was not on loyalty rate but at full tariff. Had I not been offered the deal I was I'd have jumped ship to another provider, I do it annually.
    Help?


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    ActingDanClark wrote: »
    12 months @ ;39.99 was up in november, rang to try avail of black Friday offer but was unsuccessful as current customer.  Was put through to loyalty team who offered option to retain rate, which I gratefully accepted. Next bill was 70 something, lengthy wait on phone so went on chat. Language difficulties aside i finished the 40 minute conversation under the illusion that the high rate was first month rate. This month having added a mobile at 9.99 introductory the bill was e94.went on chat to learn I was not on loyalty rate but at full tariff. Had I not been offered the deal I was I'd have jumped ship to another provider, I do it annually.
    Help?
    Hi ActingDanClark, 

    Sorry to hear you are being charged incorrectly. 

    Could you PM the following details?
    1. Registered Name

    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    As soon as I get this information I will look into what plan you were offered. 

    Thanks, 
    Grainne


  • #3
    ActingDanClark
    Registered Users, Registered Users 2 Posts: 2,056 ✭✭✭ActingDanClark


    eir: Grainne wrote: »
    ActingDanClark wrote: »
    12 months @ ;39.99 was up in november, rang to try avail of black Friday offer but was unsuccessful as current customer.  Was put through to loyalty team who offered option to retain rate, which I gratefully accepted. Next bill was 70 something, lengthy wait on phone so went on chat. Language difficulties aside i finished the 40 minute conversation under the illusion that the high rate was first month rate. This month having added a mobile at 9.99 introductory the bill was e94.went on chat to learn I was not on loyalty rate but at full tariff. Had I not been offered the deal I was I'd have jumped ship to another provider, I do it annually.
    Help?
    Hi ActingDanClark, 

    Sorry to hear you are being charged incorrectly. 

    Could you PM the following details?
    1. Registered Name

    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    As soon as I get this information I will look into what plan you were offered. 

    Thanks, 
    Grainne
    Will do thsnks


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    ActingDanClark wrote: »
    eir: Grainne wrote: »
    ActingDanClark wrote: »
    12 months @ ;39.99 was up in november, rang to try avail of black Friday offer but was unsuccessful as current customer.  Was put through to loyalty team who offered option to retain rate, which I gratefully accepted. Next bill was 70 something, lengthy wait on phone so went on chat. Language difficulties aside i finished the 40 minute conversation under the illusion that the high rate was first month rate. This month having added a mobile at 9.99 introductory the bill was e94.went on chat to learn I was not on loyalty rate but at full tariff. Had I not been offered the deal I was I'd have jumped ship to another provider, I do it annually.
    Help?
    Hi ActingDanClark, 

    Sorry to hear you are being charged incorrectly. 

    Could you PM the following details?
    1. Registered Name

    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    As soon as I get this information I will look into what plan you were offered. 

    Thanks, 
    Grainne
    Will do thsnks
    No problem. 

    As soon as I get your PM I will investigate and will respond. 

    Grainne


  • #5
    ActingDanClark
    Registered Users, Registered Users 2 Posts: 2,056 ✭✭✭ActingDanClark


    eir: Grainne wrote: »
    ActingDanClark wrote: »
    eir: Grainne wrote: »
    ActingDanClark wrote: »
    12 months @ ;39.99 was up in november, rang to try avail of black Friday offer but was unsuccessful as current customer.  Was put through to loyalty team who offered option to retain rate, which I gratefully accepted. Next bill was 70 something, lengthy wait on phone so went on chat. Language difficulties aside i finished the 40 minute conversation under the illusion that the high rate was first month rate. This month having added a mobile at 9.99 introductory the bill was e94.went on chat to learn I was not on loyalty rate but at full tariff. Had I not been offered the deal I was I'd have jumped ship to another provider, I do it annually.
    Help?
    Hi ActingDanClark, 

    Sorry to hear you are being charged incorrectly. 

    Could you PM the following details?
    1. Registered Name

    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    As soon as I get this information I will look into what plan you were offered. 

    Thanks, 
    Grainne
    Will do thsnks
    No problem. 

    As soon as I get your PM I will investigate and will respond. 

    Grainne
    Thanks, out of the country at the moment


  • #6
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    ActingDanClark wrote: »
    eir: Grainne wrote: »
    ActingDanClark wrote: »
    eir: Grainne wrote: »
    ActingDanClark wrote: »
    12 months @ ;39.99 was up in november, rang to try avail of black Friday offer but was unsuccessful as current customer.  Was put through to loyalty team who offered option to retain rate, which I gratefully accepted. Next bill was 70 something, lengthy wait on phone so went on chat. Language difficulties aside i finished the 40 minute conversation under the illusion that the high rate was first month rate. This month having added a mobile at 9.99 introductory the bill was e94.went on chat to learn I was not on loyalty rate but at full tariff. Had I not been offered the deal I was I'd have jumped ship to another provider, I do it annually.
    Help?
    Hi ActingDanClark, 

    Sorry to hear you are being charged incorrectly. 

    Could you PM the following details?
    1. Registered Name

    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    As soon as I get this information I will look into what plan you were offered. 

    Thanks, 
    Grainne
    Will do thsnks
    No problem. 

    As soon as I get your PM I will investigate and will respond. 

    Grainne
    Thanks, out of the country at the moment
    Hi ActingDanClark, 

    I have received your PM. 

    I will respond shortly. 

    Grainne


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