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Two weeks trying to Contact EIR to no avail

  • 21-01-2019 03:00PM
    #1
    granddesigner
    Registered Users, Registered Users 2 Posts: 11 ✭


    Looking to move my service to a new home and have tried for 2 weeks to contact EIR, 

    I have called over 20 times, each time I get put on hold for "over 10 minutes" then EIR disconnect the Line. Disgraceful service, and more to the point, intentionally disconnect. Funny enough, I though I would call the "Sales" line, and EIR was quite prompt to answer that call, but of course, i was transferred to a dead end and disconnected AGAIN. 

    I have tried the online chat, facebook and told they can not help, and to call again. 

    And finally, I have filled in the home switch form online four time, yes four times. The one that says I will be contacted within 48 Hours, and guess what, no contact. 

    How do I get talking to someone to solve this problem?


Comments

  • #2
    CosmicFool
    Registered Users, Registered Users 2 Posts: 492 ✭✭CosmicFool


    Eir are notorious for awful customer service. Get onto Comreg. They'll soon sort it then.


  • #3
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    I think you need to lodge a complaint before comreg will help you.

    https://www.eir.ie/logacomplaint.jsp

    Quote the complaint number when contacting comreg.


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