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cooling off period

  • 21-01-2019 11:32AM
    #1
    Whathefeck
    Registered Users, Registered Users 2 Posts: 23 ✭


    Just signed up to your product on Friday through a rep calling to the door. Haven't received anything or had anything installed.
    Rang customer care but after waiting over 30 mins twice they switched me to cancellations which don't answer.
    Just wondering how to cancel a service I haven't received and won't be receiving?


Comments

  • #2
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    Whathefeck wrote: »
    Just signed up to your product on Friday through a rep calling to the door. Haven't received anything or had anything installed.
    Rang customer care but after waiting over 30 mins twice they switched me to cancellations which don't answer.
    Just wondering how to cancel a service I haven't received and won't be receiving?
    Hi there Whathefeck.

    If you wish to cancel your services you would need to speak with a member of our customer care team directly on 1901.

    More information on cancelling your services can be found here.

    I would be happy to check the status of your order, if you could PM me your signing up details.

    Thank you.
    -Ahren


  • #3
    Whathefeck
    Registered Users, Registered Users 2 Posts: 23 ✭Whathefeck


    Pm sent.


  • #4
    uncommon_name
    Registered Users, Registered Users 2 Posts: 416 ✭✭uncommon_name


    Whathefeck wrote: »
    Just signed up to your product on Friday through a rep calling to the door. Haven't received anything or had anything installed.
    Rang customer care but after waiting over 30 mins twice they switched me to cancellations which don't answer.
    Just wondering how to cancel a service I haven't received and won't be receiving?
    That's what you get with Eir. Fantastic customer service. 


  • #5
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    Whathefeck wrote: »
    Pm sent.
    Hi Whathefeck.

    I have received your PM and responded there.

    Thank you.
    Ahren


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