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Why has my bundle doubled in price

  • 18-01-2019 3:39pm
    #1
    codie
    Registered Users, Registered Users 2 Posts: 926 ✭✭✭


    I upgraded to fibre before xmas and was told the charge would be €99 install and 39.99 a month for 12 months. Including fibre and off peak phone. My first bill came and I was overcharged. I rang customer support and complained. The lady said there was mistake and that ya €39.99 a month unlimited. She apologised and credited my acc by €88. So I said to her there is enough in my account now for 2 months of charges. Yes she said ,she apologised again and said she corrected it and it won't happen again.
    Roll on next bill
    Now this week I get a bill of €73.38 and also my credit of €88 is gone too
    So I ring customer service and now my bundle is €65.99.
    Told thats it nothing I can do your bundle is €65.99
    This isn't on at all .I was clearly told €39.99 for 12 months and that was in december and again in January My bundle is different price every month.


Comments

  • #2
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,871 ✭✭✭✭fritzelly


    That price is only for new customers, existing customers pay the full price unfortunately
    Your only recourse is to request a recording of the phone call and use that as evidence and proof of the 39.99 price


  • #3
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    codie wrote: »
    I upgraded to fibre before xmas and was told the charge would be €99 install and 39.99 a month for 12 months. Including fibre and off peak phone. My first bill came and I was overcharged. I rang customer support and complained. The lady said there was mistake and that ya €39.99 a month unlimited. She apologised and credited my acc by €88. So I said to her there is enough in my account now for 2 months of charges. Yes she said ,she apologised again and said she corrected it and it won't happen again.
    Roll on next bill
    Now this week I get a bill of €73.38 and also my credit of €88 is gone too
    So I ring customer service and now my bundle is €65.99.
    Told thats it nothing I can do your bundle is €65.99
    This isn't on at all .I was clearly told €39.99 for 12 months and that was in december and again in January My bundle is different price every month.
    Hi there codie,

    I am sorry about the delay in replying to your message and for the billing issues, you are experiencing.

    If you could PM me the following account details, I would be more than happy to have a look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie


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