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reactivate account

  • 18-01-2019 9:36am
    #1
    lukeocallaghan
    Registered Users, Registered Users 2 Posts: 1 ✭


     I was informed that i could change back to Eir with an activation date as of 17.01.. I spent from 3.30 to 5.30 on calls and on hold yesterday all to no avail plus i spoke to a customer rep on web chat that had no clue what he was talking about i was fobbed off from dept to dept absolutely disaster. and today i spent 30 mins on hold when i finally got through i was cut off again and again i was put on hold again for another 30 mins  to be cut off again/ this is outrages and not good enough for such a big company when all they have to do is activate the acct by pressing a button. i was only gone for  4 days.. disgrace 


Comments

  • #2
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    lukeocallaghan wrote: »
     I was informed that i could change back to Eir with an activation date as of 17.01.. I spent from 3.30 to 5.30 on calls and on hold yesterday all to no avail plus i spoke to a customer rep on web chat that had no clue what he was talking about i was fobbed off from dept to dept absolutely disaster. and today i spent 30 mins on hold when i finally got through i was cut off again and again i was put on hold again for another 30 mins  to be cut off again/ this is outrages and not good enough for such a big company when all they have to do is activate the acct by pressing a button. i was only gone for  4 days.. disgrace 
    Hi there lukeocallaghan,

    I am sorry about the customer journey you have experienced so far. Unfortunately, we are unable to deal with these queries via our social media channels. However, if you contact our Sales department on 1800 503 303, they will be able to assist you further with this.

    ~Kellie


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