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Adding digital device to my account

  • 17-01-2019 2:33pm
    #1
    blapabrew22
    Registered Users, Registered Users 2 Posts: 58 ✭✭


    Good afternoon,

    I have an account which includes Eir Sport access through my mobile/laptop devices, 2 max.  I was recently trying to add one after deleting older devices on account, however it is telling me that I have "Zero Swaps left."

    I only have one account attached to it at present, how can I either change or receive more swap abilities as I would like to be able to move my access with my devices which can vary.

    Thank you.


Comments

  • #2
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    blapabrew22 wrote: »
    Good afternoon,

    I have an account which includes Eir Sport access through my mobile/laptop devices, 2 max.  I was recently trying to add one after deleting older devices on account, however it is telling me that I have "Zero Swaps left."

    I only have one account attached to it at present, how can I either change or receive more swap abilities as I would like to be able to move my access with my devices which can vary.

    Thank you.
    Hi there blapabrew22,

    Unfortunately, these apps only allow for one swap per month. Even if you update the software on your device the app can sometimes recognise this a new device. 

    I would suggest that you contact our Technical Support team either on webchat by clicking here or by calling them on 1890 260 260. They will be able to assist you further with this query.

    ~Kellie


  • #3
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    blapabrew22 wrote: »
    Good afternoon,

    I have an account which includes Eir Sport access through my mobile/laptop devices, 2 max.  I was recently trying to add one after deleting older devices on account, however it is telling me that I have "Zero Swaps left."

    I only have one account attached to it at present, how can I either change or receive more swap abilities as I would like to be able to move my access with my devices which can vary.

    Thank you.
    Hi there blapabrew22,

    Unfortunately, these apps only allow for one swap per month. Even if you update the software on your device the app can sometimes recognise this a new device. 

    I would suggest that you contact our Technical Support team either on webchat by clicking here or by calling them on 1890 260 260. They will be able to assist you further with this query.

    ~Kellie


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