Phoneline ducting damaged after meter installation.

Underhauled

Hello,

I discovered a blockage in my phoneline ducting when trying to upgrade to fibre last week. There seems to be a blockage in the area where the water meter was installed. What can IW do to help?

Irish Water: Allanah

Hi Underhauled,

Thanks for your message.

Would you mind sending a PM with the following details and we can look into this:

- Name;
- Address; and
- Contact number.

Thanks in advance,
Allanah

Underhauled

Irish Water: Allanah wrote: »

Hi Underhauled,

Thanks for your message.

Would you mind sending a PM with the following details and we can look into this:

- Name;
- Address; and
- Contact number.

Thanks in advance,
Allanah

And sent.

Irish Water: Allanah

Hi Underhauled,

Thanks for your PM.

We respond to queries in the order they are received and a member of our team will respond shortly.

Thanks,
Allanah

TheBoyConor

Irish Water: Allanah wrote: »

We respond to queries in the order they are received and a member of our team will respond shortly.

Translation: do not expect the problem to be dealt with in any sort of timely fashion. 

TheBoyConor

Irish Water: Allanah wrote: »

We respond to queries in the order they are received and a member of our team will respond shortly.

Translation: do not expect the problem to be dealt with in any sort of timely fashion. 

TheChizler

The Irish Water reps are very good in fairness.

Irish Water: Allanah

Hi Underhauled,

Underhauled wrote: »

And sent.

A member of our team has now responded to your PM.

Thanks,
Allanah

Underhauled

Well now. An IW tech appeared at my door today. We had a brief chat and he said that they will be back over the next couple of weeks to check it out. Hopefully with shovels.

Irish Water: Niamh

Hi Underhauled,

Underhauled wrote: »

Well now. An IW tech appeared at my door today. We had a brief chat and he said that they will be back over the next couple of weeks to check it out. Hopefully with shovels.

We are glad to hear this and hope that this matter is resolved for you soon.

Kind regards,
Niamh

Underhauled

I'll keep you all posted don't worry.

mickdw

What happens if IW undertake works based on your complaint and then find that your issue is not of their making.
Will they invoice you in such a situation?

Irish Water: Alex M

Hi mickdw,

Thanks for getting in touch.

Would you mind sending us a DM with further details on your query so that we can look into this for you?

Thanks in advance,
Alex

mickdw

Sorry, I don't have a query. I was just mentioning in relation to the OPs case. If IW come out at the OPs request, spend time and money investigating the issue and discover that they did not cause it.
Will they be invoicing the OP for expenses incurred.

Irish Water: Niamh

Hi mickdw,

mickdw wrote: »

Sorry, I don't have a query. I was just mentioning in relation to the OPs case. If IW come out at the OPs request, spend time and money investigating the issue and discover that they did not cause it.
Will they be invoicing the OP for expenses incurred.

An investigation is to determine the cause of this matter, and if it is an Irish Water related, repair works will be undertaken as soon as possible.

As an investigation is used to determine whether this is an Irish Water related matter and an invoice is not required for this.

Thanks,
Niamh

Tommy Kelly

An investigation dig will be carried out at the Boundary Box. 

Thanks.

Tommy.

Irish Water: Mairead

Hi Tommy,

Thank you for updating us and if you have any further queries, please let us know.

Thanks,
Mairead

Underhauled

Tommy Kelly wrote: »

An investigation dig will be carried out at the Boundary Box. 

Thanks.

Tommy.

Are you working for IW? If so when can i expect a team on site?

Or are you just stating a fact?

Underhauled

Still waiting.

Irish Water: Allanah

Hi Underhauled,

Underhauled wrote: »

Still waiting.

We're very sorry for the inconvenience. A member of our team has responded to you via PM.

Thanks,
Allanah