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Warranty/repair entitlement question

  • 11-01-2019 4:47pm
    #1
    RealJohn
    Registered Users, Registered Users 2 Posts: 2,099 ✭✭✭


    Not sure if this is the right place for this, so feel free to move it if it isn't.

    I had an issue with a leaking shower tray five and a half years ago (that is, it was leaking through the kitchen ceiling), and took that as an excuse to have my en suite refitted, at the time. I went to one of the large chain DIY/home improvement stores and they gave me a five year warranty on the purchases and work. Fast forward five and a half years, just after the warranty has expired, and the old leaking shower tray problem has arisen again. I went to the store in question and they told me that since the warranty was up, they're under no obligation to do anything.

    I've since been told however that the warranty is just their promise that they will do repairs if they're needed inside that time frame but that for something like a shower unit, my statutory rights still entitle me to expect that that sort of work will last, thanks to the Sale of Goods and Supply of Services Act, so they might not be entitled to refuse to do the work as it is probably reasonable to expect that an en suite they installed would last more than five years without serious problems (like the exact problem that prompted the work in the first place).
    Does anyone know if (a) this is the case, and (b) how to follow it up if it is, as I was given short shrift when I went in to them in person.

    Thanks in advance.


Comments

  • #2
    Sleeper12
    Registered Users, Registered Users 2 Posts: 17,189 ✭✭✭✭Sleeper12


    Sale of goods act gives you up to to six years to complain. I doubt going to the small claims court at this time will be of benefit to you tbh.

    A bathroom refit with a genuine company should give you 20 years to a lifetime of leak free imo.


  • #3
    RealJohn
    Registered Users, Registered Users 2 Posts: 2,099 ✭✭✭RealJohn


    No other thoughts on this?
    Or any advice on a better forum to post it, if you reckon this isn't the best one?


  • #4
    Sleeper12
    Registered Users, Registered Users 2 Posts: 17,189 ✭✭✭✭Sleeper12


    There are consumer forums that might be better suited. You don't seem to have plumbing questions.

    If the installer ref to do anything & you still feel that you deserve more then your only option is the small claims court. Its cost something like 30 or 50 euros to open a case. It can be done online if you want. You'll get bet advice on the consumer forum


  • #5
    Wearb
    Moderators, Home & Garden Moderators Posts: 6,378 Mod ✭✭✭✭Wearb


    MOD NOTE: Closing this because the op has posted this question in Consumer issues also.
    Here is the link for anybody following: https://www.boards.ie/vbulletin/showthread.php?p=109141208

    Please follow site and charter rules. "Resistance is futile"



This discussion has been closed.
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