Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Issues with Eir account

  • 10-01-2019 10:30am
    #1
    passat.2019
    Registered Users, Registered Users 2 Posts: 7 ✭


    Hello,

    I switched to a new bill pay plan yesterday, and in this process, my old myEir account has become no longer active and I cannot make sense of how I go about setting up a new one for my new plan.

    This is because I cannot find my account number anywhere on the documentation I got yesterday in the shop. I never got an email (even though I provided my email address) with this info either.

    Could you please assist with me with telling me my new account number so that I can set up my new myEir account?

    I also wish to be updated on what happens bill wise for my old account? Will a credit be applied to my new bill?

    I also am currently experiencing unusually low phone coverage too. The coverage was always at a maximum but no it's down to 1 or 2 bars at most. Could you look into this too.

    I will send you a PM with all details once I receive a reply.

    Thanks very much.


Comments

  • #2
    passat.2019
    Registered Users, Registered Users 2 Posts: 7 ✭passat.2019


    passat.2019 wrote: »
    Hello,

    I switched to a new bill pay plan yesterday, and in this process, my old myEir account has become no longer active and I cannot make sense of how I go about setting up a new one for my new plan.

    This is because I cannot find my account number anywhere on the documentation I got yesterday in the shop. I never got an email (even though I provided my email address) with this info either.

    Could you please assist with me with telling me my new account number so that I can set up my new myEir account?

    I also wish to be updated on what happens bill wise for my old account? Will a credit be applied to my new bill?

    I also am currently experiencing unusually low phone coverage too. The coverage was always at a maximum but no it's down to 1 or 2 bars at most. Could you look into this too.

    I will send you a PM with all details once I receive a reply.

    Thanks very much.
    I am also wondering if you could help me change my SIM pin as I just spoke to Apple support and they said that this relates to the carrier/I can't see the option anymore on my phone. Thanks.


  • #3
    passat.2019
    Registered Users, Registered Users 2 Posts: 7 ✭passat.2019


    Could someone please get back to me today re. the above. I would like these issues rectified swiftly.


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    passat.2019 wrote: »
    Hello,

    I switched to a new bill pay plan yesterday, and in this process, my old myEir account has become no longer active and I cannot make sense of how I go about setting up a new one for my new plan.

    This is because I cannot find my account number anywhere on the documentation I got yesterday in the shop. I never got an email (even though I provided my email address) with this info either.

    Could you please assist with me with telling me my new account number so that I can set up my new myEir account?

    I also wish to be updated on what happens bill wise for my old account? Will a credit be applied to my new bill?

    I also am currently experiencing unusually low phone coverage too. The coverage was always at a maximum but no it's down to 1 or 2 bars at most. Could you look into this too.

    I will send you a PM with all details once I receive a reply.

    Thanks very much.
    Hi passat.2019, 

    Sorry to hear you are unable to access your my eir account. 

    Could you PM your name, your address, your Account Number(the last one you had), your DOB and that you are the account holder. 

    As soon as I receive this information I can then access your account and look into this for you. 

    Grainne


  • #5
    passat.2019
    Registered Users, Registered Users 2 Posts: 7 ✭passat.2019


    eir: Grainne wrote: »
    passat.2019 wrote: »
    Hello,

    I switched to a new bill pay plan yesterday, and in this process, my old myEir account has become no longer active and I cannot make sense of how I go about setting up a new one for my new plan.

    This is because I cannot find my account number anywhere on the documentation I got yesterday in the shop. I never got an email (even though I provided my email address) with this info either.

    Could you please assist with me with telling me my new account number so that I can set up my new myEir account?

    I also wish to be updated on what happens bill wise for my old account? Will a credit be applied to my new bill?

    I also am currently experiencing unusually low phone coverage too. The coverage was always at a maximum but no it's down to 1 or 2 bars at most. Could you look into this too.

    I will send you a PM with all details once I receive a reply.

    Thanks very much.
    Hi passat.2019, 

    Sorry to hear you are unable to access your my eir account. 

    Could you PM your name, your address, your Account Number(the last one you had), your DOB and that you are the account holder. 

    As soon as I receive this information I can then access your account and look into this for you. 

    Grainne
    Just PM'd you Gráinne. Thanks.


Advertisement