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Website for new connections is broken

  • 09-01-2019 10:26PM
    #1
    deerpark
    Registered Users, Registered Users 2 Posts: 36 ✭


    Hi
    The section of your website for new connections is broken.
    Twice now i have completed a new application.
    All parts of all the forms work well.
    In the second instance I was able to navigate back and change some details.
    In both instances, the submission of the form fails.
    I have screen recording of whats happening - (personal data in the recording).


    The breaking URL is
    https://www.water.ie/connections/new-connections/domestic/complete.xml

    The error message on screen is:
    [color=var(--google-gray-900)]This page isn’t working
    www.water.ie didn’t send any data.
    ERR_EMPTY_RESPONSE


    Can this be resolved to allow me to apply for a new connection?

    DP[/color]


Comments

  • #2
    Irish Water: Niamh
    Company Representative Posts: 222 Verified rep ✭Irish Water: Niamh


    Hi deerpark,

    Sorry to hear that this was occurring for you.

    Thanks for letting us know of this matter and we have highlighted this to the relevant department for investigation.

    Could you also confirm which browser were you using to submit the form?

    Thanks,
    Niamh


  • #3
    deerpark
    Registered Users, Registered Users 2 Posts: 36 ✭deerpark


    Chrome on Windows 


  • #4
    deerpark
    Registered Users, Registered Users 2 Posts: 36 ✭deerpark


    deerpark wrote: »
    Chrome on Windows 
    In spite of these errors the application got through. we got an email about it today.


  • #5
    Irish Water: Niamh
    Company Representative Posts: 222 Verified rep ✭Irish Water: Niamh


    Hi deerpark,

    We're glad to hear that your application was submitted.

    We have passed your feedback to the relevant department who are looking into this matter.

    Apologies for any inconvenience this caused you and thanks again for letting us know.

    Kind regards,
    Niamh


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