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Cancellation

  • 09-01-2019 6:53pm
    #1
    meganm737
    Registered Users, Registered Users 2 Posts: 1 ✭


    Hi, 

    My mobile billing contract with Eir finished last month and I have been trying to call to switch to prepay ever since. However every time I call to switch I am left on hold for approx an hour and get nowhere. I have called into Eir stores but they have advised that in order to switch to prepay it needs to be done over the phone with the cancellations team. Can this please be resolved as soon as possible as I am a loyal customer who is now thinking of leaving Eir due to the above. 

    Many thanks, 
    Megan 


Comments

  • #2
    JoyPad
    Registered Users, Registered Users 2 Posts: 1,704 ✭✭✭JoyPad


    Welcome to the club, Megan!

    I spent hours trying to get in touch with Eir's loyalty team. That's what they call the team that deals with cancellations.
    Meanwhile, I logged a complaint here: https://www.eir.ie/complaints/

    I eventually got through and had my cancellation processed. I refused to be put on hold again to be redirected to another team for porting the number, so I will have to get a new prepaid card with a new number.

    The next day, I received a call from the Complaints people, who were very nice, but there was nothing they could help me with.

    My cancellation experience on January 7th is documented in this thread.


  • #3
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    meganm737 wrote: »
    Hi, 

    My mobile billing contract with Eir finished last month and I have been trying to call to switch to prepay ever since. However every time I call to switch I am left on hold for approx an hour and get nowhere. I have called into Eir stores but they have advised that in order to switch to prepay it needs to be done over the phone with the cancellations team. Can this please be resolved as soon as possible as I am a loyal customer who is now thinking of leaving Eir due to the above. 

    Many thanks, 
    Megan 
    Hi Megan,

    Unfortunately, the only way to do this is to speak to our Customer Care department on 1901 and ask to speak with Loyalty. 

    I am sorry that I do not have better news for you.

    ~Kellie


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