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NO mobile number in account/ closure

  • 09-01-2019 4:35pm
    #1
    limericklad87
    Registered Users, Registered Users 2 Posts: 717 ✭✭✭


    Hi I recently changed my plan before Christmas.
    Today I got a text saying that my account is now closed and that a refund is due.

    Is this account closure text related to the old plan?

    Also in the my mobile section in my eir it says there are no mobile numbers attached to my account


Comments

  • #2
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    limericklad87 wrote: »
    Hi I recently changed my plan before Christmas.
    Today I got a text saying that my account is now closed and that a refund is due.

    Is this account closure text related to the old plan?

    Also in the my mobile section in my eir it says there are no mobile numbers attached to my account
    Hi limericklad87,

    If you could PM me the following account details, I would be more than happy to have a look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie


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