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Connection keeps dropping. Seems to mostly happen with prime video and netflix

  • 08-01-2019 6:56pm
    #1
    balfe1990
    Registered Users, Registered Users 2 Posts: 507 ✭✭✭


    Hi!

    Hoping to get a response from an eir rep.

    Using the F2000 router and have hardwired my TV to the router (via a power line adapter) , as the signal is too weak to get from one room to the next.

    The connection will go very quickly after booting up Netflix or Prime video, usually 20 mins in or so.

    I have to turn the TV off and try again in a minute, and it usually starts up again, albeit for a few more minutes before the nonsense starts again.

    Don't seem to have this issue when on my laptop or phone at all, just browsing etc.

    Have rebooted the router more times than I've had hot dinners. I've also gone into the router settings and turned off something called "Bandwith control" , hoping that maybe the router was shutting off when hit with large amounts of Bandwith (e.g. attempting to stream 4K video from Netflix).

    Have yet to see if that works.

    Haven't tried messing with DNS settings yet.


    Would appreciate a response from someone who has maybe run into this issue before .

    Many thanks!


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    balfe1990 wrote: »
    Hi!

    Hoping to get a response from an eir rep.

    Using the F2000 router and have hardwired my TV to the router (via a power line adapter) , as the signal is too weak to get from one room to the next.

    The connection will go very quickly after booting up Netflix or Prime video, usually 20 mins in or so.

    I have to turn the TV off and try again in a minute, and it usually starts up again, albeit for a few more minutes before the nonsense starts again.

    Don't seem to have this issue when on my laptop or phone at all, just browsing etc.

    Have rebooted the router more times than I've had hot dinners. I've also gone into the router settings and turned off something called "Bandwith control" , hoping that maybe the router was shutting off when hit with large amounts of Bandwith (e.g. attempting to stream 4K video from Netflix).

    Have yet to see if that works.

    Haven't tried messing with DNS settings yet.


    Would appreciate a response from someone who has maybe run into this issue before .

    Many thanks!
    Hi balfe1990, 

    Sorry to hear you are having problems with your connection. 

    This team are unable to investigate technical issues. 

    What I would advise is to contact our technical team on 1890260260 or contact our online technical team here they will be able to investigate this in real-time. 

    Grainne


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