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Changes to new BB plan - still billed for excess usage

  • 07-01-2019 11:43PM
    #1
    whiterebel
    Registered Users, Registered Users 2 Posts: 15,553 ✭✭✭✭


    Changes over 2 months ago, on the explicit understanding that there was no cap. Confirmed on twitter, also in shop with 2 different people. Bill comes in nearly double what it should be - charged excess usage. 

    Seriously, can Eir get anything right? This is the 4th error I have had in your Billings in the 2 months since I changed over.


Comments

  • #2
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    whiterebel wrote: »
    Changes over 2 months ago, on the explicit understanding that there was no cap. Confirmed on twitter, also in shop with 2 different people. Bill comes in nearly double what it should be - charged excess usage. 

    Seriously, can Eir get anything right? This is the 4th error I have had in your Billings in the 2 months since I changed over.
    Hi whiterebel.

    Sorry to hear about this.

    If you could confirm your account details via PM, I would be happy to help you there.

    Thank you.
    -Ahren


  • #3
    whiterebel
    Registered Users, Registered Users 2 Posts: 15,553 ✭✭✭✭whiterebel


    I went into the local Eir shop where i signed up. They confirmed there are no excess usage charges on the new bundle and have credited me. Worryingly, they said they had to contact management to figure out how to stop it happening again?


  • #4
    whiterebel
    Registered Users, Registered Users 2 Posts: 15,553 ✭✭✭✭whiterebel


    And yet again. Billed excess usage charges for every month I am on the Unlimited , no excess usage charges. What a joke of a company.


  • #5
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    whiterebel wrote: »
    And yet again. Billed excess usage charges for every month I am on the Unlimited , no excess usage charges. What a joke of a company.
    Hi there whiterebel.

    Sorry to hear about this. 
    I have responded to you about this via PM.
    -Ahren


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