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Refused delivery - who is responsible?

  • 07-01-2019 4:14pm
    #1
    BeerFarts
    Registered Users, Registered Users 2 Posts: 125 ✭✭


    I ordered a PS4 from Littlewoods on the 17th of November but soon after I found a better deal elsewhere so I cancelled the first order but they said it was not possible to do and I could refuse the delivery instead.

    I did as I was told and refused delivery on the 23rd of November but since then I notice that the package has gone back to the UK and then to Ireland again. Littlewoods don't know anything about it and I don't have enough tracking information to follow up with Fastway. It's been in limbo since then.

    Since I did not sign for it and refused delivery, am I responsible in any way for the loss of the package? Am I entitled to a refund still?

    Here's the tracking information I do have, I don't know what they're at.

    6 December, 2018 03:03:19 Received at FASTWAY WEST
    4 December, 2018 07:29:35 Sorted at WEDNESBURY - Route YOD7840
    4 December, 2018 07:28:53 Sorted at WEDNESBURY - Route YOD7840
    23 November, 2018 14:02:13 Parcel being returned to warehouse
    23 November, 2018 02:20:45 Hold (address query) FASTWAY WEST
    21 November, 2018 17:41:12 Received off van
    21 November, 2018 11:15:45 Unable to deliver refused - Cancelled order
    21 November, 2018 07:26:46 Loaded onto van FASTWAY WEST
    20 November, 2018 18:17:52 Received at FASTWAY HUB
    19 November, 2018 15:14:51 Sorted at WEDNESBURY - Route YOD7840
    19 November, 2018 15:14:11 Sorted at WEDNESBURY - Route YOD7840
    19 November, 2018 07:46:06 Despatched from SUPPLIER
    17 November, 2018 17:02:15 Order being processed at supplier


Comments

  • #2
    PirateShampoo
    Registered Users, Registered Users 2 Posts: 4,406 ✭✭✭PirateShampoo


    Wouldn't worry about it the tracking information clearly says you refused the order as it was cancelled. Their ends your responsibility for it.


  • #3
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Littlewoods have the contract with the courier, and it is up to them to get their goods back.

    Moved to the Couriers forum


  • #4
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    BeerFarts wrote: »

    Am I entitled to a refund still?

    Considering its going on this long and still not resolved, you should contact the card provider you paid with and see about a chargeback. This is often limited to 90/120 days so I wouldn't delay in doing so.


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