FTTH usage stats

tuxy

I'm still on a 1TB  FUP and have been trying to keep track of my usage. I have read on here that the usage calculator is accurate

This month I have used the internet much less than I normally do however it already shows that I've gone over 1TB!



This is crazy as I said, I've not used the internet much this month. 

When I go to historical usage things get even stranger


It says that it's DSL usage even though I'm on FTTH so therefore Eir don't even seem to know what internet package I have.


Why are the two different sections showing such vastly different info?
Can I be assured that I won't be charged for this obviously inaccurate usage info?

eir: Kellie

tuxy wrote: »

I'm still on a 1TB  FUP and have been trying to keep track of my usage. I have read on here that the usage calculator is accurate

This month I have used the internet much less than I normally do however it already shows that I've gone over 1TB!



This is crazy as I said, I've not used the internet much this month. 

When I go to historical usage things get even stranger


It says that it's DSL usage even though I'm on FTTH so therefore Eir don't even seem to know what internet package I have.


Why are the two different sections showing such vastly different info?
Can I be assured that I won't be charged for this obviously inaccurate usage info?

Hi there tuxy,

I'm sorry to see that this isn't registering correctly for you.

If you could PM me the following account details, I would be more than happy to look into removing the 1TB cap on your account.

1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB

5) Your full postal address

~Kellie

tuxy

Thanks PM sent. 

eir: Kellie

tuxy wrote: »

Thanks PM sent. 

No problem, tuxy.

I have just replied to your PM now.

~Kellie

tuxy

Thanks for sorting it out so quickly

eir: Kellie

tuxy wrote: »

Thanks for sorting it out so quickly

No problem tuxy.

Happy I could help.

~Kellie