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Welcome line in bill notification email hasn't been changed.

  • 05-01-2019 5:12pm
    #1
    [Deleted User]
    Posts: 0 ✭


    The main account holder details were recently changed on my Eir account. However I am still receiving bill notification emails with the welcome line ('Dear xxxx') in the previous account holder's first name. Can I get this fixed please?

    Thank you.


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Deleted User wrote: »
    The main account holder details were recently changed on my Eir account. However I am still receiving bill notification emails with the welcome line ('Dear xxxx') in the previous account holder's first name. Can I get this fixed please?

    Thank you.
    Hi 17-pdr, 

    If you PM the following details I can update this for you? 

    1. Your Name
    2. Your Address
    3. Your DOB
    4. Are you the account holder? 
    5. Account Number


    Thanks,


    Grainne


  • #3
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    eir: Grainne wrote: »
    Deleted User wrote: »
    The main account holder details were recently changed on my Eir account. However I am still receiving bill notification emails with the welcome line ('Dear xxxx') in the previous account holder's first name. Can I get this fixed please?

    Thank you.
    Hi 17-pdr, 

    If you PM the following details I can update this for you? 

    1. Your Name
    2. Your Address
    3. Your DOB
    4. Are you the account holder? 
    5. Account Number


    Thanks,


    Grainne
    Grainne, PM sent.

    Regards.


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Deleted User wrote: »
    eir: Grainne wrote: »
    Deleted User wrote: »
    The main account holder details were recently changed on my Eir account. However I am still receiving bill notification emails with the welcome line ('Dear xxxx') in the previous account holder's first name. Can I get this fixed please?

    Thank you.
    Hi 17-pdr, 

    If you PM the following details I can update this for you? 

    1. Your Name
    2. Your Address
    3. Your DOB
    4. Are you the account holder? 
    5. Account Number


    Thanks,


    Grainne
    Grainne, PM sent.

    Regards.
    Hi 17-pdr,


    Thanks, PM received. 

    I will respond to you shortly. 

    Grainne


  • #5
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Hi,

    the welcome line on the email still hasn't been updated.

    Would really like to get this changed as its the previous account holder who is now deceased. Can't understand why this would still occur as the account holder details were updated last October.


  • #6
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Deleted User wrote: »
    Hi,

    the welcome line on the email still hasn't been updated.

    Would really like to get this changed as its the previous account holder who is now deceased. Can't understand why this would still occur as the account holder details were updated last October.
    Hi 17-pdr, 

    That has been updated now. Apologies for inconvenience 

    Grainne


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  • #7
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Same again. Welcome line is still the name of the previous account holder.


  • #8
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Deleted User wrote: »
    Same again. Welcome line is still the name of the previous account holder.
    Hi 17-pdr, 

    I have responded to your PM.

    Grainne


  • #9
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    eir: Grainne wrote: »
    Deleted User wrote: »
    Same again. Welcome line is still the name of the previous account holder.
    Hi 17-pdr, 

    I have responded to your PM.

    Grainne
    Grainne, PM sent.


  • #10
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Deleted User wrote: »
    eir: Grainne wrote: »
    Deleted User wrote: »
    Same again. Welcome line is still the name of the previous account holder.
    Hi 17-pdr, 

    I have responded to your PM.

    Grainne
    Grainne, PM sent.
    Thanks 17-pdr, 

    I will respond to your PM shortly. 

    Thanks, 
    Grainne


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