Is this normal?

Fogmatic

Husband and I in Donegal received a letter from FedEx Dublin on Wednesday (Jan. 2nd), saying they had a package for us, and required further information in order to deliver it.  We weren’t awaiting any order deliveries, and my husband had been at home continuously (grounded by a pulled muscle) since before the date on the letter (December 23rd).  It gave a freephone number, and a tracking number to quote, and our choice was to re-route it to another address, collect it from a FedEx place or nominate someone else to.[/size]

We did receive a Christmas parcel on the 24th, from our daughter in the UK (though thought it was via An Post, but maybe that doesn't rule it out?), but the mystery deepened when I saw the letter was postmarked December 28th.  It seemed some other parcel had vanished into limbo, maybe the quite rare book our daughter’s separately been meaning to forward to us, or something from another relative (ours are all in the UK).[/size]I’d kept a peel-and stick label (still on its backing) from a plastic pocket on the Christmas parcel (I keep a few bits of paper like that to try and understand the workings of the courier companies a little better).  It (well, a pair of almost identical labels) was a FedEx one, but none of the numbers on it matched the tracking one in the letter, so I rang them (seemed fairly safe given the cost of postal scamming these days!).  Their agent said the item had been delivered on Dec. 24th (like the parcel we’d received), but that was all they could do.  Apparently they wouldn’t have any information about anything on their label, so (following experience & reading re couriers in general), I took the delivery confirmation with a pinch of salt.[/size]

All was resolved though when I then found a folded-up wodge of paper I’d forgotten about, also from a pocket on the Christmas parcel.  It was 3 identical printouts of the same invoice (addressed to our daughter), and one of the numbers on it matched the tracking number given in the letter (though not called a tracking number, and it wasn’t the ‘‘Parcel ID’, but the ‘Fedex AWB one. (Phew - no lost parcel after all).[/size]     I’m still a little confused though.  they have a parcel in Dublin addressed to us.  They write us a letter (using that same address), saying they need more information in order to deliver the parcel.  The parcel is delivered to us in Donegal the next day.  Five days after that, they post the letter.[/size]Is this normal in the world of couriers?

discodaveirl

Would say they posted the letter late Friday evening in Dublin and it wasnt stamped by An Post until 28th

Fogmatic

Yes, that part of it makes sense.