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Eir Sport not recognising existing device

  • 05-01-2019 12:32pm
    #1
    Captain Obvious
    Registered Users, Registered Users 2 Posts: 4,165 ✭✭✭


    I cannot view eir sport as it says my device is not registered. When I go to the registration screen it says I have no swaps available but my current device is already there. It doesn't seem to recognise the registered one as the same one I am on.


Comments

  • #2
    Mikeyt086
    Registered Users, Registered Users 2 Posts: 9,825 ✭✭✭Mikeyt086


    This is happening to me also, it's saying I have used my monthly swap, but it has been saying that since October without ever letting me swap a new device.

    I'm on the android app btw.


  • #3
    mike2084
    Registered Users, Subscribers, Registered Users 2 Posts: 1,360 ✭✭✭mike2084


    Reported the same issue on December 15th in this thread, I must admit with the Christmas fuss and all that I haven't got onto them yet but this appears now to be a general problem and not specific to one person. 


  • #4
    ck999
    Registered Users, Registered Users 2 Posts: 15 ✭ck999


    Did anyone get this fixed yet?

    I have the same issue


  • #5
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Captain Obvious wrote: »
    I cannot view eir sport as it says my device is not registered. When I go to the registration screen it says I have no swaps available but my current device is already there. It doesn't seem to recognise the registered one as the same one I am on.
    Mikeyt086 wrote: »
    This is happening to me also, it's saying I have used my monthly swap, but it has been saying that since October without ever letting me swap a new device.

    I'm on the android app btw.
    mike2084 wrote: »
    Reported the same issue on December 15th in this thread, I must admit with the Christmas fuss and all that I haven't got onto them yet but this appears now to be a general problem and not specific to one person. 
    ck999 wrote: »
    Did anyone get this fixed yet?

    I have the same issue
    Hi All, 

    If you contact our technical team on 1890260260 or through our online technical team here they can investigate this for you all. 

    Apologies for the inconvenience caused. 

    - Grainne


  • #6
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    Hi there.

    We are aware that some customers are having issues logging into our eir sports red app.

    Anyone still having issues logging in please PM me the following account details -

    - Account number/name on the account.
    - Address.
    - Date of birth.
    - Contact number.

    Thank you.
    -Ahren


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  • #7
    Mikeyt086
    Registered Users, Registered Users 2 Posts: 9,825 ✭✭✭Mikeyt086


    eir: Grainne wrote: »
    Captain Obvious wrote: »
    I cannot view eir sport as it says my device is not registered. When I go to the registration screen it says I have no swaps available but my current device is already there. It doesn't seem to recognise the registered one as the same one I am on.
    Mikeyt086 wrote: »
    This is happening to me also, it's saying I have used my monthly swap, but it has been saying that since October without ever letting me swap a new device.

    I'm on the android app btw.
    mike2084 wrote: »
    Reported the same issue on December 15th in this thread, I must admit with the Christmas fuss and all that I haven't got onto them yet but this appears now to be a general problem and not specific to one person. 
    ck999 wrote: »
    Did anyone get this fixed yet?

    I have the same issue
    Hi All, 

    If you contact our technical team on 1890260260 or through our online technical team here they can investigate this for you all. 

    Apologies for the inconvenience caused. 

    - Grainne
    Hi Grainne,

    Have attempted to chat with the technical team online for the past three nights but am just being ignored? Perhaps the system isn't working but I'm not even being acknowledged on there.

    Will PM you the details now.


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