stuck on live chat - agent just cant understand my query!

kooga

Anyway gave up trying to ring Eir now struggling with live chat

this is my query

Dec 19th signed up to half price sky sports and cinema at €23.99 per month

Dec 26th bill generated charged €23.99 for sport and cinema plus a six day partial charge of €5.12

Total of €29.11 extra on my bill for six days of sports and cinema

surely a mistake

Online agent refusing to engage /discuss

Thank you

gerard2210

Sounds like you were charged the 23.99 for the month of January. The 5 euro was for the 6 days in December.

Seems simple to me, no wonder the agent wont discuss!.  €5.12 for 6 days in December and €23.99 for January.

kooga

Normally you are not charged in advance correct the 5 is for the few days and factors in the discount


Sky Sports & Cinema Pack 19-Dec-18 to 25-Dec-18 0.00 10.45

6 months Half Price Sky Sports & Cinema Promotion 19-Dec-18 to 25-Dec-18 0.00 -5.33

eir: Ahren

kooga wrote: »

Anyway gave up trying to ring Eir now struggling with live chat

this is my query

Dec 19th signed up to half price sky sports and cinema at €23.99 per month

Dec 26th bill generated charged €23.99 for sport and cinema plus a six day partial charge of €5.12

Total of €29.11 extra on my bill for six days of sports and cinema

surely a mistake

Online agent refusing to engage /discuss

Thank you

Hi Kooga.

I would be happy to take a look at this for you.

Please PM me the following account details, account number, name on the account, address and date of birth.

Thank you.

-Ahren

oLoonatic

yeah that seems fairly accurate. just pro rata for the few days. just ask is your bill back dated or up front.