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Bill discrepancy

  • 03-01-2019 3:18pm
    #1
    Pininfarina
    Registered Users, Registered Users 2 Posts: 90 ✭✭


    I called Eir customer care on 20 December and signed up to an additional 12 month contract. The rep I spoke with advised I was signing up to eir Complete Broadband & Phone for 12 months at €40 per month. I got an email at the same time from getmore@eir.ie confirming the same details (i.e. €40/month). On 25 December, I got my first bill which states that my monthly charge is €45 per month and not the €40 per month which I was originally advise. Can someone please look into this?


Comments

  • #2
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Pininfarina wrote: »
    I called Eir customer care on 20 December and signed up to an additional 12 month contract. The rep I spoke with advised I was signing up to eir Complete Broadband & Phone for 12 months at €40 per month. I got an email at the same time from getmore@eir.ie confirming the same details (i.e. €40/month). On 25 December, I got my first bill which states that my monthly charge is €45 per month and not the €40 per month which I was originally advise. Can someone please look into this?
    Hi there Pininfarina,

    I'd be more than happy to have a look into this for you.

    If you could PM me the following account details, I can have a look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie


  • #3
    Pininfarina
    Registered Users, Registered Users 2 Posts: 90 ✭✭Pininfarina


    PM was sent as requested and the issue was escalated but I am still waiting on a response. Any news?


  • #4
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Pininfarina wrote: »
    PM was sent as requested and the issue was escalated but I am still waiting on a response. Any news?
    Hi there Pininfarnia,

    I have just PM'd you with an update on this.

    ~Kellie


  • #5
    iceage
    Registered Users, Registered Users 2 Posts: 3,533 ✭✭✭iceage


    I'd be interested to see how this faired out Pininfarina.. Seems I can't extent my Eir complete broadband contract.


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