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Chargeback on card

  • 03-01-2019 12:12pm
    #1
    Whirl_wolle
    Closed Accounts Posts: 145 ✭✭


    I made an online order in early December, on the 10th or the 11th, to an Irish shop. When there was no sign of it on the 21/22 of December, I sent an email requiring about my order. It was sent on the 17th of December. I thought maybe it might show up on Christmas Eve but no, there was nothing in the mail. Here we are now into new year's and the second day postal delivery after new year and still nothing.

    I got in touch with who I ordered from and he is willing to rectify it by sending another order. At this stage, I want my money back.

    How would I start a chargeback on the card?


Comments

  • #2
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,806 ✭✭✭GerardKeating


    Whirl_wolle wrote: »
    How would I start a chargeback on the card?

    • Ask retailer for a full refund.
    • If they say no, ring the number on your card and tell them them story and ask them to raise a chargeback since the retailer did not supply good and refused a refund


  • #3
    3DataModem
    Registered Users, Registered Users 2 Posts: 4,077 ✭✭✭3DataModem


    GerardKeating wrote: »
    • Ask retailer for a full refund.
    • If they say no, ring the number on your card and tell them them story and ask them to raise a chargeback since the retailer did not supply good and refused a refund

    And let me add:

    If you don’t give the retailer a chance to rectify, you reduce the chance of your chargeback being approved.


  • #4
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,806 ✭✭✭GerardKeating


    3DataModem wrote: »
    And let me add:

    If you don’t give the retailer a chance to rectify, you reduce the chance of your chargeback being approved.

    And many card issuers have a fee for an unsuccessfull chargeback


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