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Switching SIMO to new 14.99 deal

  • 02-01-2019 5:36pm
    #1
    spongerobinson
    Registered Users, Registered Users 2 Posts: 569 ✭✭✭


    Hi Eir,

    I'm wondering if you might be able to help here. I rang customer care just now, and the wait time is over 30 mins, then it tells me the call centre is closed even though it's 17.30 and they are open until 18.00 apparently.

    Anyway, I'm currently on a 19.99 a month deal that has just expired and and I'm looking to see if I can get put on the current 14.99 a month deal you have on your website. I was told by Live Chat to contact the loyalty team on 1901 but as they seem to have closed early I can't do this.

    Is it something you guys could assist with?

    Thanks


Comments

  • #2
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    spongerobinson wrote: »
    Hi Eir,

    I'm wondering if you might be able to help here. I rang customer care just now, and the wait time is over 30 mins, then it tells me the call centre is closed even though it's 17.30 and they are open until 18.00 apparently.

    Anyway, I'm currently on a 19.99 a month deal that has just expired and and I'm looking to see if I can get put on the current 14.99 a month deal you have on your website. I was told by Live Chat to contact the loyalty team on 1901 but as they seem to have closed early I can't do this.

    Is it something you guys could assist with?

    Thanks
    Hi there spongerobinson.


    I would be happy to look into this for you.

    Please PM me the following account details - account number, name on the account, address and date of birth.

    Thank you.
    -Ahren


  • #3
    spongerobinson
    Registered Users, Registered Users 2 Posts: 569 ✭✭✭spongerobinson


    eir: Ahren wrote: »
    Hi there spongerobinson.


    I would be happy to look into this for you.

    Please PM me the following account details - account number, name on the account, address and date of birth.

    Thank you.
    -Ahren

    Hi Ahren,

    PM sent, thanks. Just to note I've just tried customer care by phone again and there is a 30 min wait, so if you can help here it would be much appreciated.


  • #4
    spongerobinson
    Registered Users, Registered Users 2 Posts: 569 ✭✭✭spongerobinson


    Hi again Ahren,

    I PM-ed you about this again on Thursday. Could you please take a look when you can?

    I've been charged more then expected on my latest bill.

    Thanks.


  • #5
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    spongerobinson wrote: »
    Hi again Ahren,

    I PM-ed you about this again on Thursday. Could you please take a look when you can?

    I've been charged more then expected on my latest bill.

    Thanks.
    Hi spongerrobinson.

    I have received your PM and have responded there.

    Thank you.
    -Ahren


  • #6
    spongerobinson
    Registered Users, Registered Users 2 Posts: 569 ✭✭✭spongerobinson


    Hi guys,

    New bill has generated and is visible in the My Eir app, but still no discount as promised twice by Ahren. I've been told numerous times now that my monthly charges would be 19.99 a month, but this latest bill appears to be 29.99 again, plus an odd amount of 7.72 from a previous bill. Can somebody please look into this for me as it's a nightmare trying to get through on the phone.


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  • #7
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    spongerobinson wrote: »
    Hi guys,

    New bill has generated and is visible in the My Eir app, but still no discount as promised twice by Ahren. I've been told numerous times now that my monthly charges would be 19.99 a month, but this latest bill appears to be 29.99 again, plus an odd amount of 7.72 from a previous bill. Can somebody please look into this for me as it's a nightmare trying to get through on the phone.
    Hi spongerobinson.

    Sorry to hear about this.

    I have looked into this for you and have replied to you via PM.
    -Ahren


  • #8
    Davidwhit1
    Registered Users, Registered Users 2 Posts: 58 ✭✭Davidwhit1


    I am having the same issue.i went from 19.99 a month to 16.99 and now my bill is more than my previous bill.its now 26.76 for some reason.did u get to the bottom of it?


  • #9
    spongerobinson
    Registered Users, Registered Users 2 Posts: 569 ✭✭✭spongerobinson


    Davidwhit1 wrote: »
    I am having the same issue.i went from 19.99 a month to 16.99 and now my bill is more than my previous bill.its now  26.76 for some reason.did u get to the bottom of it?
    I think so. The guys on here eventually got it sorted, although I won't really know until my bill next month if things have gone back to normal!


  • #10
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Davidwhit1 wrote: »
    I am having the same issue.i went from 19.99 a month to 16.99 and now my bill is more than my previous bill.its now  26.76 for some reason.did u get to the bottom of it?
    Hi Davidwhit1, 

    Sorry to hear this is happening. 

    If you could PM the following details I can check why your bills are higher?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks, 
    Grainne


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