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Sim Port

  • 02-01-2019 1:33pm
    #1
    standemancini
    Registered Users, Registered Users 2 Posts: 51 ✭✭


    Wanting to port my number over to a new eir sim so called 1905 on 31st Dec. Eventually someone answered after 30 mins and I was told porting was set in motion. However, over 48hrs later, the porting has still not kicked in.

    Currently trying to call 1905 again and been waiting for nearly 25 mins so far.

    Can you let me know if this wait time to speak to customer service is standard?

    Thanks


Comments

  • #2
    standemancini
    Registered Users, Registered Users 2 Posts: 51 ✭✭standemancini


    Update - a rep answered after 45 mins. Gave him my account number and then he hung up. Have also been waiting for someone from online chat to answer but it appears no one is working there either.

    Luckily still within 14 days cancellation period. How can a company like eir survive with such poor customer care?


  • #3
    Johnnyraz
    Registered Users, Registered Users 2 Posts: 49 ✭Johnnyraz


    standemancini wrote: »
    Update - a rep answered after 45 mins. Gave him my account number and then he hung up. Have also been waiting for someone from online chat to answer but it appears no one is working there either.

    Luckily still within 14 days cancellation period. How can a company like eir survive with such poor customer care?
    I went through the same thing with them in December , Eventually had to cancel on the last day of cooling off period as the port was still not completed.


  • #4
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    standemancini wrote: »
    Wanting to port my number over to a new eir sim so called 1905 on 31st Dec. Eventually someone answered after 30 mins and I was told porting was set in motion. However, over 48hrs later, the porting has still not kicked in.

    Currently trying to call 1905 again and been waiting for nearly 25 mins so far.

    Can you let me know if this wait time to speak to customer service is standard?

    Thanks
    Hi standemancini.


    I would be happy to check the status of your port for you.
    Could you please PM me the following account information?

    1. Account number and name on the account. 
    2. Can you confirm if you're the account holder?
    3. Address (Full first line)
    4. Date of birth.

    Thank you.
    -Ahren


  • #5
    standemancini
    Registered Users, Registered Users 2 Posts: 51 ✭✭standemancini


    eir: Ahren wrote: »
    standemancini wrote: »
    Wanting to port my number over to a new eir sim so called 1905 on 31st Dec. Eventually someone answered after 30 mins and I was told porting was set in motion. However, over 48hrs later, the porting has still not kicked in.

    Currently trying to call 1905 again and been waiting for nearly 25 mins so far.

    Can you let me know if this wait time to speak to customer service is standard?

    Thanks
    Hi standemancini.


    I would be happy to check the status of your port for you.
    Could you please PM me the following account information?

    1. Account number and name on the account. 
    2. Can you confirm if you're the account holder?
    3. Address (Full first line)
    4. Date of birth.

    Thank you.
    -Ahren
    PM sent


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