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Overcharged on FTTH

  • 02-01-2019 01:56PM
    #1
    k3v1n
    Registered Users, Registered Users 2 Posts: 16 ✭


    Hi Folks,

    I got connected to FTTH in November. I obtained  a 12-month discount of 36 eur for 12 months. Which was nice, in theory.

    However, in my most recent bill, the discount is gone and I am now paying full price after only one month. So the 12 month discount only lasted 1 month. I was onto live chat and they confirmed that the 12 month discount has finished (after 1 month). Not much help otherwise.

    Can you assist? I have transcripts of my original chat with sales (from November) and the subsequent chat with support (from yesterday).

    Thanks,
    K. 


Comments

  • #2
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    k3v1n wrote: »
    Hi Folks,

    I got connected to FTTH in November. I obtained  a 12-month discount of 36 eur for 12 months. Which was nice, in theory.

    However, in my most recent bill, the discount is gone and I am now paying full price after only one month. So the 12 month discount only lasted 1 month. I was onto live chat and they confirmed that the 12 month discount has finished (after 1 month). Not much help otherwise.

    Can you assist? I have transcripts of my original chat with sales (from November) and the subsequent chat with support (from yesterday).

    Thanks,
    K. 
    Hi k3v1n,

    I'm sorry to hear about this. If you could PM me the following account details, I can, of course, have a look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie


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