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Talk to Liberty Insurance - Support Hours and Forum Charter

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  • 01-01-2019 1:03am
    #1
    Liberty Insurance: Sean B
    Company Representative Posts: 1 Verified rep ✭


    [font=Verdana, sans-serif]NEVER POST PERSONAL INFORMATION ONTO BOARDS.IE - IT IS A PUBLIC FORUM READ BY OVER 2 MILLION PEOPLE PER MONTH. You will never be asked for account information by any member of staff, either on the forum, or via PM.[/font][font=Verdana, sans-serif]

    Welcome to the Liberty Insurance Customer Support forum at Boards.ie.

    A representative from Liberty Insurance’s Customer Support Social team will be here between 9.00am and 5pm, Monday to Friday to answer your questions and queries and listen to your feedback.

    They are:
    [font=Verdana, sans-serif]Outside of these hours and at weekends or Bank Holidays, if you need help and support, you can find lots of FAQs in the customer care section of our website - [/font][font=Verdana, sans-serif]https://www.libertyinsurance.ie/customer-care/[/font][font=Verdana, sans-serif]

    Here’s what Liberty Insurance have to say themselves:

    [/font]
    [font=Verdana, sans-serif]Why are Liberty Insurance here?[/font][font=Verdana, sans-serif]

    We are here to listen and to help, wherever possible, with your insurance queries.

    The purpose of this “Talk To” forum is to help Liberty Insurance customers with any customer service queries that they have regarding their home, motor, motorbike or van insurance. We are also happy to assist non-customers should they need information about Liberty Insurance products.

    We cannot however give advice about a product or service and in order to protect your security, we will not be able to discuss queries that are related to the specifics of your individual policy. If you have a query relating to your policy we will take this conversation away from the public domain and arrange for someone to contact you directly to resolve your query. You should never publish your personal policy details on this forum and should only include in a private message the specific details requested in order for us to contact you to resolve your query.

    It is important to bear in mind that our insurance policies change regularly. When we post information about any of our policies or services, the information will be based on our policies and services at the time of posting. This means you should always confirm with us if information posted in the past is still accurate before relying on this information. It also means that the information we post may be different to the policy you have purchased with us.

    We are here to answer queries about our products and services in the Republic of Ireland only, so any information posted should not be taken as accurate for any policies purchased outside Republic of Ireland.

    It’s also important to remember that this is an open forum and opinions posted by other users do not represent the views of, or constitute advice from, Liberty Insurance.

    How long will it take to solve my issue?

    It depends on the nature of your query. We will endeavour to respond to your query as quickly as we can during the hours of 10.00am and 4pm, Monday, Wednesday and Friday. All posts outside of our working hours will be addressed as soon as we’re back online i.e. the following working day.

    We will try to provide a solution as quickly as possible, however, some queries may take longer to resolve as we may need to contact other areas of Liberty Insurance.

    For some queries, we require more information from you so that we can investigate your query. On such occasions and to protect your privacy, we’ll ask you to [/font]    [font=Verdana, sans-serif]send us a private message[/font][font=Verdana, sans-serif].

    If you have a complaint that you’d like to be addressed please contact our customer care team on 1890 89 1890 or [/font]    [font=Verdana, sans-serif]info@libertyinsurance.ie[/font][font=Verdana, sans-serif].

    What you can expect from us?

    We will always treat your query with respect and privacy. In order to protect your privacy, we will never ask you to disclose your policy details within a public thread. However, in order to ensure that we can resolve your query as quickly as possible, we may, at times, ask for your name and contact details. Where this is required, we will always request that these details are sent to us via private message.

    What we expect from you?

    Your policy information and personal details are highly confidential. You should be mindful of the information you publish online and never post your policy details on this forum.

    We expect all forum users to behave in a well-mannered and reasonable way at all times. Personal abuse will not be tolerated. Any comments that are deemed to be abusive will be removed by the Boards team and you may be banned. We would also ask that for privacy reasons, you refrain from using personal names of or information relating to any Liberty Insurance staff member in public threads. We will take any feedback you have on board but the staff name/information will be removed from the public thread.

    Media Queries

    Any media queries or queries regarding Liberty Insurance cannot be dealt with by this forum and should be referred to our Public Relations Agency whose contact details are [/font]    [font=Verdana, sans-serif]available here[/font][font=Verdana, sans-serif]. Any queries or posts relating to information that are not in line with our specified terms of use will be removed from the forum.

    All the usual Boards.ie forum guidelines apply in this forum.[/font]
     
     
    [font=Verdana, sans-serif]All the usual [/font][font=Verdana, sans-serif]Boards.ie forum guidelines[/font][font=Verdana, sans-serif] apply in this forum.[/font][font=Verdana, sans-serif]

    From Boards:
    Important to note too that Philip, Clare and Dave cannot answer every question immediately - due to the size of Liberty Insurance and the variety of departments, they have internal processes to follow themselves, so please be patient.
    Personal abuse will not be tolerated. Remember, the Liberty Insurance team are here to help you.

    NEVER POST PERSONAL POLICY INFORMATION ONTO BOARDS.IE - IT IS A PUBLIC FORUM READ BY OVER 2 MILLION PEOPLE PER MONTH. You will never be asked for account information by any member of staff, either on the forum, or via PM.

    [/font]
    [font=Verdana, sans-serif]Liberty Seguros, Compania de Seguros Y Reaseguros, S.A, trading as Liberty Insurance is authorised by the General Directorate of Insurance and Pension Funds in Spain and is regulated by the Central Bank of Ireland for conduct of business rules.[/font]


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